Question about Toshiba Satellite U305-S7467 Notebook

3 Answers

Toshiba Satellite will not download anything

Hello, I have Toshiba Satellite U305 S7467. It won't download anything at all - updates, documents, pdfs. I am now without virus protection because it won't update it. It 'pretends' to download things - it even makes a 'ting' sound to say that it has finished, but whichever location I choose for saving shows no evidence of the downloaded item. Please help! I can't even download anything to work out what the problem is! Sarah

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  • sarahmoule May 18, 2009

    Dear Tan



    Thanks so much - answers below



    1. What operating system are you using? - Windows Vista
    2. What internet web browser are you using? (IE, Firefox, etc...) Firefox and/or IE

    3. Can you browse the internet normally? Yes, absolutely
    4. Do any messages, errors, or pop-up bars show up when attempting to download things? - No
    5. When did this problem start? About a week ago, it became hard to read PDFs and I had lots of deadlines, so I worked around it!
    6. Is this computer a part of an office network or is this a home computer? Home computer - I'm a freelance

    Perhaps I should add that AVG virus protection started playing up and now won't update at all.



    My external hard drive, to which I was trying to send everything, wiped the files - or at least they appeared to disappeared (although a check on the properties said that there was 150GB of data there)



    I'm currently reformatting my eternal hard drive to NTFS from exFAT to see if this helps - OH, CORRECTION! - as I write, my computer has just told me that Windows was unable to complete the format!



    SO, the thing is I would ideally like sort all of this out without having to completely wipe my PC and start again with recovery disks - because at present, while my external hard drive isn't talking to my laptop, I don't have anywhere to store 100GB of stuff once I've wiped it!



    Sandyka77, thanks for your suggestion, but downloads aren't working at all - so even though I suspect that spyware or some such thing might be at fault, I can't do anything about it until I can download things again....



    Many thanks



    Sarah

  • sarahmoule May 18, 2009

    Tan and Wolfungarman,



    Thank you so much for your responses.


    Tan, I apprecaite your explanation and detailed instructions. I will get onto this as soon as I can (I have a quick meeting but after that, it's action stations...) and I'll let you know how it goes



    Many thanks



    Sarah

  • sarahmoule May 18, 2009

    Hello Tan

    I'm back and in Safe Mode.

    This is fairly depressing: nothing is downloading - with every program I try, it displays as ready to go, but whether I select 'run' or 'save', the downloaded program just 'disappears'.

    While I was looking for things to download (new anti-spyware programs all failing me) I noticed that on a PC magazine page there is an add-on for Adobe Reader because it's ;vulnerable to attack' (the article was dated 3 days ago).

    The strange thing is that I developed a loathing for Adobe Reader a little while ago - it seemed to run slow and even make my computer 'hang'. It seems that Adobe was always around at those moments. I thought it was just because it's a clunky program (I should have stuck with Foxit) but, well...I have a funny feeling that, if I do have a virus, this might have been where my weak spot (which should have been protected by AVG, surely?) was exploited.

    SO, all this aside, am I completely doomed? Is there some way to rescue my precious documents?

    If you have a moment, it would be great to hear from you - and thanks so much for your help.

    Sarah

  • sarahmoule May 18, 2009

    Hello Tan

    I'm back and in Safe Mode.

    This is fairly depressing: nothing is downloading - with every program I try, it displays as ready to go, but whether I select 'run' or 'save', the downloaded program just 'disappears'.

    While I was looking for things to download (new anti-spyware programs all failing me) I noticed that on a PC magazine page there is an add-on for Adobe Reader because it's ;vulnerable to attack' (the article was dated 3 days ago).

    The strange thing is that I developed a loathing for Adobe Reader a little while ago - it seemed to run slow and even make my computer 'hang'. It seems that Adobe was always around at those moments. I thought it was just because it's a clunky program (I should have stuck with Foxit) but, well...I have a funny feeling that, if I do have a virus, this might have been where my weak spot (which should have been protected by AVG, surely?) was exploited.

    SO, all this aside, am I completely doomed? Is there some way to rescue my precious documents?

    If you have a moment, it would be great to hear from you - and thanks so much for your help.

    Sarah

  • sarahmoule May 18, 2009

    OK, that's a relief.



    I have an external hard drive, but it has 'lost' the files which were on it before, so I tried to reformat it to NFTS.



    Yesterday this was taking about 6 hours. Then a message appeared saying that it couldn't be reformatted.



    I tried again and the on-screen message was that something might be corrupted.



    So, um. Sorry to be still here and all that, but what would you advise?



    Could it be the external hard drive IS corrupted?

    That a virus/spyware is 'tricking' it into 'thinking' it is?

    Should I buy another hard drive (since anyway I realise today that one back-up isn't enough in situations such as this...) and try again?

    I guess 140GB of stuff is going to take a while on a USB stick...

    (I suppose also I shouldn't have had that much stuff on my computer. I will learn...)



    Sorry for all the questions - but you've been so brilliant, it would be great to find a way to the end of all this!



    All the best



    Sarah

  • sarahmoule May 18, 2009

    Thanks very much Tan. I'm very grateful, and if you're alright with my contacting you if I have further queries, I'll use your email, as offered.



    Sarah

  • Sphynkter
    Sphynkter May 11, 2010

    Hi Sarah,

    Could you please provide the following information so I can help you:



    1. What operating system are you using?

    2. What internet web browser are you using? (IE, Firefox, etc...)

    3. Can you browse the internet normally?

    4. Do any messages, errors, or pop-up bars show up when attempting to download things?

    5. When did this problem start?

    6. Is this computer a part of an office network or is this a home computer?



    I know it's a lot of questions, but these will help me to help you =)



    Tan

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  • 221 Answers

Thanks for the additional information.., most people don't provide nearly enough information, even when asked for it. Ok, here's the deal (or at least my opinion):

From what you've described, your computer has a virus, not just malware/spyware, but an actual virus. Many modern viruses have the following attributes:

- immediately disable or cripple the most common antivirus softwares (Symantec, McAfee, Norton, AVG, etc...) so it can proceed with it's infection

- allow internet access to continue (so the user doesn't become suspicious immediately and because it has to keep propogating itself)

- disable the user's ability to download anything (to prevent antivirus updates, spyware programs from being installed, or removal tools from being used)

Also, depending on the virus, it may delete, remove or mess with your files, which may explain the problems you're having with your external drive. I really hope for your sake that this isn't a virus, but everything you're telling me points towards virus/spyware activity.

Here's what you should do. Reboot the computer. As soon as you see the BIOS screen come up, start pressing F8 on your keyboard twice every second. You should be able to get the Windows boot menu to appear. In this menu, you need to boot into Windows Safe Mode with networking.

If you successfully get into Safe Mode, try to open the internet and download something. If it succeeds, then we've got a chance of fixing this without wiping the machine. If you can't download anything in Safe Mode, this could be a losing fight. Let me know what happens!

Tan

Posted on May 18, 2009

  • Sphynkter
    Sphynkter May 18, 2009

    Yes, there is hope for your computer and documents. Your documents should be relatively easy to save and move since the operating system still works. Do you have a thumb-drive or other external hard drive? Connecting one of these should give you enough access to back up your stuff and get it off your machine. Since viruses see thumb drives and external hard drives as local drives, they usually don't bother blocking access to them.



    As for your computer, it probably can be cleaned, saved, fixed, or restored. It's really a matter of how much time and headache you want to invest.

  • Sphynkter
    Sphynkter May 18, 2009

    Sarah,

    The virus may have affected your external drives files and their "disappearance", but they probably didn't go anywhere. The bad news is that your attempt to reformat the drive probably sealed their fate. An attempt to reformat or change file systems re-writes the partition information and everything changes, so the data is gone-gone. As for the drive itself, its possible that it's a hardware failure. A virus cannot cause mechanical failures, so the virus didn't kill the drive. If the drive is dying, it's a coincedence. Another note, you shouldn't format external drives with NTFS because of the security featurs in NTFS prevent the easy moving from PC to PC. FAT32 should be used for external drives. Try reformatting it again with FAT32 and see what happens. Thanks for the compliment by the way, I'm glad to help. Please feel free to email me directly at tan@avriogroup.com to help make this easier. This thread is getting long, and hard to follow.

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  • 148 Answers

Hi Sarah,

Can U plz specify, the Operating System you're using as well as Anti-Virus, Anti-SpyWare, Anti-Malware programs if any.

Also can you remember when this problem 1st occured, i.e how long ago.

I suspect your machine is infected, though not sure and or which type, i.e Virus, Malware or SpyWare, though my gut feeling tells me Malware.

My suggestion is if XP or Vista is to get your machine back to a date when things worked by using the Restore Point, i.e in Safe Mode, back up your personal data files, whether Office, Music, Pics etc esp the ones you added since the problem started.

Posted on May 18, 2009

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  • 58 Answers

Download an antispyware from these sites given below or any other site and run it.

http://www.superantispyware.com/download.html

http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html

Do rate this solution.

Posted on May 18, 2009

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