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Dyson dc 24 brush works intermittently

Brush usually does not spin. Will work occasionally after start up but then, within 30 seconds of inconsistent spinning, it stops again. Could the brush head motor be bad or is there another issue?

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Broken wires in the side of the machine

Posted on May 25, 2014

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SOURCE: the brush on my Dyson DC-14 wont spin

hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.

Posted on Mar 31, 2009

  • 1 Answer

SOURCE: Brush stopped spinning

If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.

Posted on Sep 08, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

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    SOURCE: brush inside main head doesn't spin, and stops

    Hi there,

    Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 12, 2011

    askdyson
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    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: brush bar wont spin on my dyson dc 24

      Hi Heidi,

      I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoe lace etc. Once you've made sure the cleaner head is free of obstructions, and removed any threads or hair from around the brushbar, you'll be able to reset the machine.

      The easiest way to do this is to follow the steps shown in the video below. When you press the red reset button, you may find it helpful to use something like the eraser end of a pencil to press it in until you hear an audible 'click'.

      This should resolve your issue, but if you'd like further assistance, you can call our Helpline free on 0800 298 0298 (UK), or 1866MYDYSON (US).

      Kind regards,

      Jack
      Dyson Online Customer Support


      Posted on Nov 04, 2011

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      1 Answer

      Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


      I can think of three things that could be wrong.

      The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

      The internal drive belt is worn, or the nylon bush that it runs on.

      The clutch is worn out.

      The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    • Mar 18, 2016 | Dyson Vacuums

      2 Answers

      How do I get the brush to spin on a Dyson DC 24. I have thoroughly cleaned everything and pressed the reset button.


      Hi , if i am correct the brush bar is driven by a small electric motor inside the brush bar. It sounds as if the motor has gone or the small printed circuit board has a fault. You will have to get it checked.

      Mar 05, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      Why is my DC24 not working


      You may have an object caught between the belt and brush roll.
      Remove brush roll cover and see if that is the case.

      Regards,
      Dennis.

      Aug 23, 2014 | Dyson DC24 All Floors Upright Cleaner...

      1 Answer

      Dyson dc 24 brush works intermittently


      Hi Chris, it's Jack at Dyson.

      DC24's brush bar is designed to shut itself off for protection if something jams it. Please follow the steps shown in the video attached to remove any threads or hair from the brush bar and end cap, and to check the cleaner head for any obstructions. Once you've done this you should be able to reset the machine.

      If you'd like further advice from our experts after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or a replacement part is needed, we'll be happy to confirm if this is covered under your machine's 5-year warranty.

      You can also find help and support by visiting www.dyson.com and clicking 'Support'.

      Dec 27, 2013 | Dyson Vacuums

      2 Answers

      Brush stopped spinning


      If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.

      Jul 05, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      The brush bar wont spin on my dyson dc 25... i


      Hi its Darran at Dyson.

      Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

      When you release the machine into the vacuuming position, the brush bar should start to turn again.

      If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

      Kind regards
      Darran
      Dyson Customer Service


      Jan 08, 2010 | Dyson Ball HEPA Upright Bagless Vacuum -...

      1 Answer

      The brush on my Dyson DC-14 wont spin


      hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.

      Mar 31, 2009 | Dyson DC14 All floors Bagless Upright...

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