Question about Philips GOGEAR SA6045 MP3 Player

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I dropped my Philips GOGEAR SA3021 2GB by accident and now it won't turn on. What can I do to make it work?

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  • Isaiah Brody
    Isaiah Brody May 19, 2009

    sorry to say but you just might need a new mp3 player. You can go to www.philips.com to register your product and they should be able to help.

  • Isaiah Brody
    Isaiah Brody May 20, 2009

    if you haven't tried already try using the reset button on the side of the mp3.

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I dropped my sa9200 and the music keep going in and out.
help; how do i fix this

Posted on May 19, 2009

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Posted on Jan 02, 2017

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You might have accidentally deleted key system files, but this is worth a shot:

Recovery Mode for Philips' GoGear
Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
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4. Click on the link for your exact model # (the one w/o the "B" in it)
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6. Download the updated "Device/Firmware Manager"
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If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
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1 Answer

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If player is off and disconnected from PC,
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2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
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1 Answer

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First restart by pressing the volume + and play/pause button at same time.

If that fails, then:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

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