Question about Dyson DC28 Animal Upright Vacuum New DC 28 Animal

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Dyson dc28 brush doesn't spin and when switching from hose to floor vacuum the power button starts blinking

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  • 22 Answers

The belt is broken that spins the brush. Button is warning you that something is wrong.

Posted on Dec 30, 2013

  • Anonymous May 19, 2017

    There is no belt on the DC28. So thanks for nothing!

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Hi,
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Posted on Jan 02, 2017

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  • 8404 Answers

SOURCE: Dyson DC 28 Brush Bar spins < 5 secs and then red light activates

Is the machine not turning on? There may be a push button circuit breaker on this machine but I doubt it. I have no personel experience with this specific device. Are you sure you have power going to the sweeper? All guards, filters and shields are in their proper place?

Let me know

a

Posted on Sep 23, 2009

chrispurs1
  • 372 Answers

SOURCE: Dyson DC07 Vaccum - brush will not turn

Hi.

Your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.

Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.

If it doesnt turn the knob by hand to drive & try the machine.

If you still have no brush rotation after doing all this then UNPLUG machine from mains supply.
Now lay machine on its side & remove the sole plate, This is the cover over the brush roller.
Turn the 3 plastic screws to unlock postition & lift sole plate off.

Now try to yurn brush roller using your hand. It should turn freely if it is difficult to turn look for any foriegn object obstructing the roller.

If no obstruction found then remove the brush roller from the machine & check the bearings in the ends of the brush roller one or both may be siezed up if they are then new brush roller will solve the problem.

If bearings are good then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.

It is difficult to fully explain the clutch removing procedure,
But there are service manuals available for these repairs at this site
http://dysonmanuals.llc.nu/

Posted on Jul 05, 2008

b0sslady2001
  • 357 Answers

SOURCE: Dyson making loud noise

If your brushroller isn't spinning it will make the loud sound. Try removing the brushroll and reinstalling it. If this doesn't work, you may need a new brushroller.You can find one here...

http://cgi.ebay.com/DYSON-VACUUM-DC07-DC14-DC-07-14-BRUSH-ROLL-BEATER-BAR_W0QQitemZ120452265897QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item1c0b83b7a9&_trksid=p4634.c0.m14


Marci

Posted on Aug 07, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

  • 10 Answers

SOURCE: In need of a picture of the on/off switch for Dyson DC17.

This is over a year too late, but perhaps this will help other people in your situation. Here is how the switch assembly should go together:

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Posted on Jul 28, 2010

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1 Answer

Dyson DC28 is not picking up anything but brush is working and there there is some suction


Did you take it to a service center that does Dyson warranty work? If not you may want to. A DC28 is not easy to work on without the proper tools and repair manuals.

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How do I adjust height for carpet brush on DC28 Dyson animal?


Hi Laura, it's Jack at Dyson

DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

adjust-height-carpet-brush-dc28-dyson-oxwm34v2ww5haas3o0iwr05r-1-0.jpg
I hope this helps, but if you have any further questions or if you're having difficulty with your DC28, you're welcome to get in touch directly. You can reach our experts by emailing askdysonUS@dyson.com

Mar 01, 2015 | Dyson Vacuums

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When my dc28 is in the upright position, the wand will not suck-only when the vacuum is in the back position. also, the brush part will not suck at all in either position. my husband said there is a...


Hi Lindsay, it's Jack at Dyson.

I'm sorry to hear about this. When your vacuum is standing upright, the suction should be automatically diverted to the wand and hose for above-floor cleaning. From what you've described, it sounds like your machine may have a blockage, or something jamming the changeover valve which is preventing it from moving freely.

To check everything is correct with your machine, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

This should resolve the issue, but if you would like some further advice after you've given this a try, our experts are happy to help. You can reach us by emailing askdysonUS@dyson.com.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Sep 08, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

I was vacuuming with my DC28 Animal and all fo a sudden the beater bar stopped working and NONE of the floor mode buttons work.. no lights or anyhting. I checked for obstructions per the Dyson manua


Check the wire connection that feeds that section. to make sure it is being supplied power. Since motor is also not working it has to be something they all have in common -POWER!

Sep 06, 2017 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Brush will not stop moving when put in upright or bar floor mode. Also red power light doesn't come on when turned on.


Hi Chris,

I'm sorry to hear you're having difficulties with your DC28. I'd encourage you to get in touch with us directly, so we can provide further assistance in resolving this issue. Please call our Helpline free on 1-866-693-9766 - or if you email your contact details to us at askdysonUS@dyson.com, someone will be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 04, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

The bare floor button on my dc28 will not work. the light doesn't come on for the button and the rollers continue turning.


Hi there,

Per our answer to your other question, please get in touch with us directly - you can call free on 1866MYDYSON, or email us at askdysonUS@dyson.com.

Kind regards,

Jack
Dyson Customer Service

Jul 30, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

When the vacum is set on the bare floor mode, the on/off light blinks and the roller brushes stop working


This is normal. The roller brushes aren't needes on bare floors. They are used to brush lint, hair, etc. from the carpet that the suction itself wouldn't get.

Jan 28, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Dyson DC28 brush will not spin, red light flashing


I cleaned the rollers and washed the rollers. I even cleaned the filters but light is still flashing on all floor levels

Jan 18, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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