Question about Dyson DC28 Animal Upright Vacuum New DC 28 Animal

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Dyson dc28 brush doesn't spin and when switching from hose to floor vacuum the power button starts blinking

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  • Contributor
  • 22 Answers

The belt is broken that spins the brush. Button is warning you that something is wrong.

Posted on Dec 30, 2013

  • Anonymous May 19, 2017

    There is no belt on the DC28. So thanks for nothing!

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6 Suggested Answers

  • 8404 Answers

SOURCE: Dyson DC 28 Brush Bar spins < 5 secs and then red light activates

Is the machine not turning on? There may be a push button circuit breaker on this machine but I doubt it. I have no personel experience with this specific device. Are you sure you have power going to the sweeper? All guards, filters and shields are in their proper place?

Let me know

a

Posted on Sep 23, 2009

chrispurs1
  • 372 Answers

SOURCE: Dyson DC07 Vaccum - brush will not turn

Hi.

Your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.

Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.

If it doesnt turn the knob by hand to drive & try the machine.

If you still have no brush rotation after doing all this then UNPLUG machine from mains supply.
Now lay machine on its side & remove the sole plate, This is the cover over the brush roller.
Turn the 3 plastic screws to unlock postition & lift sole plate off.

Now try to yurn brush roller using your hand. It should turn freely if it is difficult to turn look for any foriegn object obstructing the roller.

If no obstruction found then remove the brush roller from the machine & check the bearings in the ends of the brush roller one or both may be siezed up if they are then new brush roller will solve the problem.

If bearings are good then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.

It is difficult to fully explain the clutch removing procedure,
But there are service manuals available for these repairs at this site
http://dysonmanuals.llc.nu/

Posted on Jul 05, 2008

b0sslady2001
  • 357 Answers

SOURCE: Dyson making loud noise

If your brushroller isn't spinning it will make the loud sound. Try removing the brushroll and reinstalling it. If this doesn't work, you may need a new brushroller.You can find one here...

http://cgi.ebay.com/DYSON-VACUUM-DC07-DC14-DC-07-14-BRUSH-ROLL-BEATER-BAR_W0QQitemZ120452265897QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item1c0b83b7a9&_trksid=p4634.c0.m14


Marci

Posted on Aug 07, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

  • 10 Answers

SOURCE: In need of a picture of the on/off switch for Dyson DC17.

This is over a year too late, but perhaps this will help other people in your situation. Here is how the switch assembly should go together:

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Posted on Jul 28, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

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Related Questions:

1 Answer

How do I adjust height for carpet brush on DC28 Dyson animal?


Hi Laura, it's Jack at Dyson

DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

adjust-height-carpet-brush-dc28-dyson-oxwm34v2ww5haas3o0iwr05r-1-0.jpg
I hope this helps, but if you have any further questions or if you're having difficulty with your DC28, you're welcome to get in touch directly. You can reach our experts by emailing askdysonUS@dyson.com

Mar 01, 2015 | Dyson Vacuums

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When my dc28 is in the upright position, the wand will not suck-only when the vacuum is in the back position. also, the brush part will not suck at all in either position. my husband said there is a...


Hi Lindsay, it's Jack at Dyson.

I'm sorry to hear about this. When your vacuum is standing upright, the suction should be automatically diverted to the wand and hose for above-floor cleaning. From what you've described, it sounds like your machine may have a blockage, or something jamming the changeover valve which is preventing it from moving freely.

To check everything is correct with your machine, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

This should resolve the issue, but if you would like some further advice after you've given this a try, our experts are happy to help. You can reach us by emailing askdysonUS@dyson.com.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Sep 08, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush will not stop moving when put in upright or bar floor mode. Also red power light doesn't come on when turned on.


Hi Chris,

I'm sorry to hear you're having difficulties with your DC28. I'd encourage you to get in touch with us directly, so we can provide further assistance in resolving this issue. Please call our Helpline free on 1-866-693-9766 - or if you email your contact details to us at askdysonUS@dyson.com, someone will be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 04, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Blinking lights - no roller ball movement


Hi there,

I'm sorry to hear you're having difficulties with your DC28. If the red on/off switch and all 4 white floor setting buttons are flashing, you'll need to reset the machine by turning it off for at least 30 seconds. This should resolve the issue, but if the buttons continue to flash, please check the cleaner head and brushbar for obstructions as shown in the video below.

For any further advice or assistance, please call us free on 1-866-693-9766 or email us at askdysonUS@dyson.com so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/



Jan 16, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

I have the new DC28 with no belts, etc. When I vacuum using the medium pile, then switch to bare floor, the roller brush will not reingage when I swith back to medium pile. What do I do?


Hi there,

Sorry to hear you're having difficulties with your DC28. It's a good idea to check nothing is blocking the cleaner head or obstructing the brushbar - the easiest way to do this is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL


If you've followed these steps, but are still concerned that the cleaner doesn't seem to be working as it should, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 20, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

The bare floor button on my dc28 will not work. the light doesn't come on for the button and the rollers continue turning.


Hi there,

Per our answer to your other question, please get in touch with us directly - you can call free on 1866MYDYSON, or email us at askdysonUS@dyson.com.

Kind regards,

Jack
Dyson Customer Service

Jul 30, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

When the vacum is set on the bare floor mode, the on/off light blinks and the roller brushes stop working


This is normal. The roller brushes aren't needes on bare floors. They are used to brush lint, hair, etc. from the carpet that the suction itself wouldn't get.

Jan 28, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Dyson DC28 brush will not spin, red light flashing


I cleaned the rollers and washed the rollers. I even cleaned the filters but light is still flashing on all floor levels

Jan 18, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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