Question about HP dvd740i DVD±RW Dual Layer Burner

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HP dvd740b Internal Dual Layer DVD Burner w/ LightScribe Issues

Alright, here's the deal, after a long time of using Linux (Xubuntu to be exact) on my main machine; I switched back to using Windows XP Pro SP3.

System Specifications:

CPU: Intel Celeron D 2.53 GHz
RAM: 1.0 GB (2 x 512 MB Sticks)
MB: MSI PM8M3-V (With VIA Chipset)
Vid: Diamond Stealth ATi Radeon 9550 (128 MB RAM)
AC: Realtek AC97 Onboard
HDD: Maxtor DiamondMax 120 GB 7200 RPM HDD
CD: Iomega CD-R/RW 52x24x52x Drive (IDE)
DVD: HP dvd740b With LightScribe (IDE), (Updated to latest Firmware)
OS: Windows XP Pro SP3

I know the drive works, it's hooked up correctly and it reads CDs reliably without question. However, the drive will not read DVDs (Standard or Otherwise) and I can't seem to get it to do it no matter what I do. It just keeps saying that there is no DVD in the drive when I know there is. I have had issues with Windows XP Pro SP3 before, could this be the problem? Whenever I insert a DVD the green light blinks a few times as if it is attempting to read the disk and then nothing happens, what's causing this?

Solutions Tried:

Updated Firmware to Latest Revision on HP Website
Uninstalled Drive from Device Manager and Rebooted
Checked Cabling to Ensure Secure Connections

If anyone could help me out here, it would sure be appreciated; please and thank you?


Posted by on

  • 1 more comment 
  • deadlyraptor May 18, 2009

    I applied the Microsoft Fix, as directed by greg_margo above, but it said it did not apply to my system, so I tried to directly edit the registry as I was instructed on the Microsoft website, and that still does not work. All I keep getting out of the DVD drive is the same thing. It reads CDs and installs from them and everything else, so I don't think it's the reader, what could it be?

  • deadlyraptor May 18, 2009

    Also, I checked the Device Manager again and tried to use my CyberLink PowerDVD software that came with the drive and it tells me I have 2 CD drives, does this mean that windows is just recognizing it as a CD drive and not a DVD Drive? If so how do I fix this problem?

  • clive pearson
    clive pearson May 11, 2010

    Hi I am vortash .. I know this sounds superbly simple but have you cleaned it lately using a cd dvd disk cleaner ... Vortash



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Common problem associated with XP SP3. After updating to SP3 there's a probem with CD/DVD recognition. Here's the Microsoft patch below:

Best of Luck!

Posted on May 18, 2009


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