Question about Creative Labs ZEN V Plus MP3 Player

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Helpppppppp. my zen v plus 2 gb

I just put a song in my mp3 then when i turned it on again it, its frooze.
idk wat to do.
i've been reseting it, it didnt work either

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Re: helpppppppp. my zen v plus 2 gb

ZenV Freezes
Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

Before returning the player, try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

Posted on Dec 13, 2007

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Hi -
I know this response is way late to help you, but I was having the same problem. I could turn the zen on fine, but as soon as I tried to play music it would freeze and I couldn't turn it off. Using the reset button didn't help any since it would still freeze if I tried to play anything.

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Plug it in and start charging it. Once it has a decent charge if you ever have that problem again... (see below)

Using the instructions below try Reset, first, if that doesn't fix it try the Cleanup method, if that doesn't work... (if you have a backup of all your music on your computer), try the format option

This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
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Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

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You need to RMA (return to manufacturer) that ASAP.

The warranty is very short and you should still be under the warranty period. goto and request that RMA as soon as possible.

I had to do that with one of my other creative players. They will give you the shipping info and you ship it to them with original recipt and they will fix it for free (if it is under warranty)

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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hey. for first: reset it, take a needle and put it in the reset hole in the side. connect it to power, best is not from the computer.. and turn on. it will probably rebuildt and so on.

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