Question about Dyson Vacuums
Most of the time the brush will not spin. Occasionally, usually only right after start up, it will work briefly, sound kind of weak and inconsistent for less than 30 seconds, and then stop working again.
Hi Chris, it's Jack at Dyson.
DC24's brush bar is designed to shut itself off for protection if something jams it. Please follow the steps shown in the video attached to remove any threads or hair from the brush bar and end cap, and to check the cleaner head for any obstructions. Once you've done this you should be able to reset the machine.
If you'd like further advice from our experts after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or a replacement part is needed, we'll be happy to confirm if this is covered under your machine's 5-year warranty.
You can also find help and support by visiting www.dyson.com and clicking 'Support'.
Posted on Jan 03, 2014
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can help you resolve this issue as quickly as possible.
You can call us free on 1866MYDYSON. We'll look forward to hearing from you.
JackDyson Online Customer Support
Posted on Sep 29, 2011
Hi its Darran at Dyson.
Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.
When you release the machine into the vacuuming position, the brush bar should start to turn again.
If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 22, 2010
SOURCE: Brush stopped spinning
If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.
Posted on Sep 08, 2010
Tips for a great answer:
Aug 20, 2016 | Dyson Vacuums
Mar 18, 2016 | Dyson Vacuums
Mar 22, 2014 | Dyson Ball DC24 Bagless Upright Vacuum
Feb 14, 2014 | Dyson DC25 Animal Bagless Upright Vacuum
Jan 08, 2010 | Dyson Ball HEPA Upright Bagless Vacuum -...
369 people viewed this question
Usually answered in minutes!