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Dyson dc 24 brush works intermittently

Most of the time the brush will not spin. Occasionally, usually only right after start up, it will work briefly, sound kind of weak and inconsistent for less than 30 seconds, and then stop working again.

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1 Answer

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  • 2,572 Answers

Hi Chris, it's Jack at Dyson.

DC24's brush bar is designed to shut itself off for protection if something jams it. Please follow the steps shown in the video attached to remove any threads or hair from the brush bar and end cap, and to check the cleaner head for any obstructions. Once you've done this you should be able to reset the machine.

If you'd like further advice from our experts after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or a replacement part is needed, we'll be happy to confirm if this is covered under your machine's 5-year warranty.

You can also find help and support by visiting www.dyson.com and clicking 'Support'.

Posted on Jan 03, 2014

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Posted on Jan 02, 2017

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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: my dyson dc 28 is not working...the red power

    Hi there,
    I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can help you resolve this issue as quickly as possible.
    You can call us free on 1866MYDYSON. We'll look forward to hearing from you.
    Kind regards,
    JackDyson Online Customer Support

    Posted on Sep 29, 2011

    • 8 Answers

    SOURCE: My dyson dc 24 just stop picking up. There is a

    Check to see if the brushes on the bottom are turning if not change the vacuum belt.

    Posted on Sep 13, 2009

    Dysonteam
    • 167 Answers

    SOURCE: the brush bar wont spin on my dyson dc 25... i

    Hi its Darran at Dyson.

    Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

    When you release the machine into the vacuuming position, the brush bar should start to turn again.

    If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service


    Posted on Apr 22, 2010

    • 1 Answer

    SOURCE: Brush stopped spinning

    If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.

    Posted on Sep 08, 2010

    • 101 Answers

    SOURCE: Dyson DC25 rotating brush doesnt work

    There is a reset button on the side of the brush bar head. Press it.

    Posted on Dec 20, 2010

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    Are your belts working and is your power head set too low? Try raising it up one or two clicks. A broken belt will not let your brushes spin and a spinning brush will help it go on carpets.

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    Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


    I can think of three things that could be wrong.

    The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

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    The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    Dyson dc 24 brush works intermittently


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    Dec 27, 2013 | Dyson Vacuums

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    Jul 05, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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    The brush bar wont spin on my dyson dc 25... i


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    Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

    When you release the machine into the vacuuming position, the brush bar should start to turn again.

    If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service


    Jan 08, 2010 | Dyson Ball HEPA Upright Bagless Vacuum -...

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    hello, have you checked to make sure you have nothing wraped around the brushes ? also it sounds like your belt needs to be replaced.

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