Question about Toshiba Satellite A135-S2276 Notebook

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My usb ports do not recognize my zip drives. They do recognize my ipod, camera, mouse, etc. I have a Toshiba Satellite A135-S2276 with vista, just upgraded to 2GB ram. Thanks for your help

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  • lndtylich May 18, 2009

    hiya crank,
    Sorry, yes I mean USB flash/keychain.
    And, I'm plugging it directly into the laptop.
    Thanks,
    David


  • lndtylich May 18, 2009

    Yep, thought about that, did that. The flash drive works on my main computer, but not on the laptop.

  • lndtylich May 18, 2009

    Yep, thought about that, did that. The flash drive works on my main computer, but not on the laptop.

  • lndtylich May 18, 2009

    pny attache 8 gb usb flash drive
    windows xp on the main computer (the one that the flash drive works on)
    vista on the one that doesn't work.


  • lndtylich May 18, 2009

    ok, opened the disk drives +........fujitsu mhw2080bh ata device listed.
    no usb ...nothing else under "disk drives"


  • lndtylich May 19, 2009

    I found "unknown device" under the + for usb controllers. I clicked on that, ran "update driver". It said the best driver was already installed for the "unknown device". Nothing. Under device status, states "No drivers are installed for this device".

  • lndtylich May 19, 2009

    ARRGGHHH! Nothing, I did exactly as you said. Nothing. I really appreciate your helping in this. If we get it running, I'll owe you a steak dinner. LOL. I'm gonna hit the sack. I'll check back for the walkthrough in the morning. Thanks again.

    David


  • Chris
    Chris May 11, 2010

    Hi,



    Thanks for the extra info about the Ipod, that helps narrow down the problem.



    First, when you say zip drives do you mean iOmega Zip drives(look like thick floppy disks) or are you refering to a USB Flash/keychain drive or an external HDD?



    Second when you plug the zip drive in are you plugging it directly into one of the laptops USB ports or are you plugging it into a USB hub?



    With that extra info we should be able to resolve this issue for you.





    Chris

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Ok,

thanks for the clarification.

If the Ipod, which is essential a flash drive, works direct to the USB but the flash drive doesn't it's actually more likely that the flash drive has failed than any of the other possibilities. So, that being said, the next step is to plug the flash drive into a different computer and see if it works there. If it does let me know as there may be a driver problem on your computer, if it doesn't the flash drive has likely failed. If it has failed and there is nothing crucial on it, buy a new one they're inexpensive, if there is crucial data on it let me know and I will get you the contact info for a data recovery facility in your region(need to know your regoin as well). Regions being, North America, South America, Europe, etc.

Try this next step and let me know whether it works and I can advise you either way,


Chris

Posted on May 18, 2009

  • 3 more comments 
  • Chris
    Chris May 18, 2009

    Ok,



    That's actually good news, it may just be a driver issue for the flash drive then. Most will work fine with the standard drivers that are installed in windows but if it's an oddball unit, an older/newer version of windows or simply a corrupted driver/registry entry.



    First things first, what model of flash drive is it? What version of windows are you running on each computer? This will allow me to check for potential driver issues and then we can move into the next step.





    Chris

  • Chris
    Chris May 18, 2009

    Ok,



    if it works on the XP desktop but not the Vista laptop it's likely one of two things, bad setting from previously not installing properly or a permissions issue with the user account you're logged in as.





    Try this:



    Plug the 8GB in to the Vista machine

    open your start menu

    right-click the "Computer" link on the start menu

    Click manage from the popup menu

    when the security screen pops up click continue

    select device manager on the left side

    Click the + sign next to disc drives on the right side

    you should see your hard drive and the usb drive both listed here.

    Report back to me if the USB drive is not here or if it is wether it looks the same as the hard drive or if it has a symbol over the picture and which symbol it is.



    Chris

  • Chris
    Chris May 18, 2009

    Alright David,



    Next step, look down the list of plus signs for a Group called Unknown Devices, if there is anything in the group it will likely be your flash drive, is there anything there?



    If yes, double click the item, click on the Drivers page and attempt to update the driver with the button half way down.



    If no, at the very top of the list will be the name of your computer, right-click on it and select Scan For New Hardware/Hardware Changes, let the scan run and see if the USB shows up either in Disk Drives, or in Unknown Devices.



    I'm running to grab some supper but report back and I will check in again after I've had a bite,





    Chris

  • Chris
    Chris May 19, 2009

    Ok, then it's just not recognizing what type of device the drive is.



    I have verified that the unit is designed to work with the standard drivers included with 2000/XP/Vista, therefor the most likely solution is that the installed driver has been corrupted. From the same location with the drive plugged in right click on the "Unknown Device" select Uninstall.



    Once it's finished uninstalling the damaged driver, shutdown the computer, remove the attache device and turn the computer back on. Once you're back up and running try plugging it back in and see if it can find the driver properly.



    It should, but may not if the USB entries in the registry are also corrupted. Try it and let me know, if it doesn't work I will find you a walkthrough that explains how to remove the entries step by step.





    Chris

  • Chris
    Chris May 19, 2009

    Ok David,



    Have a good sleep.



    There are two main causes of the remaining problem. The first is described in this microsoft article with the appropriate steps to resolve it.



    http://support.microsoft.com/kb/968132



    The second is so long an conveluded to do that it is actually easier to just re-install windows or buy a new device. Try all three steps if necessary and hopefully this will be it. Just be careful not to edit or delete anything other than the keys in the article as they are the code that runs windows.



    Good luck in the morning,





    Chris

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