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My kobo wont open the book, keeps loading but does not open

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Does your Kobo turn off and on normally? Or is it stuck loading the book and totally not responding? If so, reset your Kobo. Look on the bottom edge of the Kobo - see the little pinhole? Stick a paper clip into there until you feel it push against a little switch. Remove the paper clip.

Is the Kobo working, but simply can't open a book? If it's only affecting a particular book, try deleting it and downloading it again.

Posted on Jan 12, 2014

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My kobo is frozen on starting sync won't turn on or off


Note: If your Kobo device has been physically damaged, it is no longer covered by Kobo's limited warranty. On a Kobo eReader, a physically damaged screen will look like it's been shattered, or you may see vertical or horizontal lines on the screen with a frozen image. If you haven't dropped or damaged your Kobo eReader, but are experiencing issues, try the steps below in the order suggested.
  • Turn your eReader off and then on again.
  • If your screen is frozen, slide the power button to the right and hold it for 10 seconds. Your eReader should turn off.
  • Turn your eReader off and charge it for at least four hours. Note: Your computer should be turned on while you are charging your Kobo eReader.
  • If your eReader isn't charging, try using a different Micro USB cable or a different USB port on your computer. Note: If your eReader's battery is completely drained it can take up to 15 minutes before it reacts to being plugged into power.
  • If you're having trouble while reading a book on your Kobo Aura H2O, Kobo Aura, Kobo Aura HD, Kobo Glo, or Kobo Mini: tap the centre of the screen to bring up the Reading Menu, tap the > Home icon to return to your Home screen, then open your book again.
  • If you're having trouble while reading a book on your Kobo Touch: press the Home button and open your book again.
  • Try a basic reset.
  • If you're still having issues, consider a factory reset.
  • If you're unable to reset your device, please contact Kobo Customer Care

Mar 14, 2015 | Kobo 6" eReader Touch Edition

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Try to use the 'calibre' software, this is an open source.

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If the books have been loaded from Kobo, you can go to their site and load them again (for free). If not, you would have to get them again from other sources and may have to pay for them again.

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If the books have been loaded from Kobo, you can go to their site and load them again (for free). If not, you would have to get them again from other sources and may have to pay for them again.

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talk to customer service for KOBO. You may have bought a book in the wrong format for you reader. Also contact the place you bought the book from for a refund.

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After factory reset of my kobo glo, I couldn't get back my books that I ?


First make sure your books are really (still) in your account. Log into Kobobooks.com and check your library. Here's a direct link to the library page: Sign in to Kobo with

If you don't see your books there, you didn't buy them under that user account, or they're been removed from your account. Call Kobo support in either case.

If the books are there, make sure your Kobo eReader is also logged in using the same account. To do that,
1 - Open the menu
2 - Tap Settings
3 - Tap Account

Under 'Signed in as', you should see your user account. If not, tap in Sign in and log in. After that you can sync your library with your Kobobooks.com account from the menu again.

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1 Answer

My kobo glo froze when reading a book. I cant turn it off it wont change page or hook up to computer


This happens sometimes. The device just crashes.
If you take a look on the bottom edge, you'll see a little pinhole. Get a straightened paper clip or toothpick or something that fits in the hole, and stick it straight into the hole. You'll feel a little 'pop' as you push down the hidden button inside. The Kobo should reboot and be ready to use again.

If you're going on a long trip, I recommend bringing a little pin to reboot it - there's nothing more annoying than your book reader being unusable in the middle of a 10 hour flight!

Oct 12, 2013 | KOBO, INC Kobo Glo

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