Question about Evolis Pr5350 Printhead

1 Answer

I am using an evolis primacy printer and cannot use arabic font

I need to know how to write in Arabic on the Evolis Primacy card printer

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 8,073 Answers

It is card printer. It prints what is sent to it. If your OS has support for the Arabic Language (fonts and right to left) and Microsoft Word is writing in Arabic, you should be able to print the cards in Arabic.

Posted on Dec 28, 2013


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My Evolis Primacy Printer's power button keeps flashing. It is the LCD version and the panel only shows the name Evolis in a faded form. I have completed the cleaning and still the same. Thank you!

Hi Marilyn - when the power light is flashing, and no other lights are on, that usually indicates it is receiving data from your PC. Disconnect the power and data cords from the Primacy, then ensure you have ribbon & cards loaded, and that the card thickness gauge is set appropriately for the card thickness you use (usually 30 mil). Then plug in ONLY the power cord to see if the printer will start normally while disconnected to the PC.

If so, go to your PC and clear out the print queue (Control Panel=>Device and Printers=>right-click on the Primacy and select "See what's printing"=>delete all pending jobs). Once done, repeat on any other PC's that have access to the printer. Once all PCs have had their job queues cleared, reconnect the data cord and try again.

If this still fails, feel free to contact us for further troubleshooting - we're an authorized Evolis dealer and service center.

Good luck!
Safe-Card ID Services
Charlotte, NC USA
+1 888.485.4696

Mar 01, 2018 | Evolis Office Equipment & Supplies

1 Answer

Evolis Primacy printer the top light keeps flashing. If you take the cards out of the printer the light quits flashing

If you're referring to the light just below the power-button light, and it is flashing, that usually indicates the printer is unable to feed a card. But you later indicate that it did feed the card, as it was pulled through and ejected after restarting the printer. Some other things that can be occurring:

1. The Primacy has a low-card indicator/sensor where that light will flash if you have fewer than about 20-25 cards loaded. Fill the hopper and see if the behavior changes.

2. The card not printing/rejecting may be a symptom of your having the driver set for a different ribbon than you have loaded in the printer. Evolis puts the part-numbers on the side of their ribbon cartridges, so make sure you've selected the right one in the driver.

3. You may be out of ribbon. Each ribbon cartridge has a fixed number of prints that it will do. This is electronically controlled and limited through the use of an RFID tag embedded in the ribbon cartridge. For example, a R5F008AAA ribbon is limited to 300 prints. So, while there may be ribbon remaining on the spool, if the ribbon has done 300 prints, it won't allow you to print more and will also act as you describe.

4. There are a number of other potential causes and fixes beyond these most common ones - driver settings, firmware updates, calibration routines, etc. - should the above not resolve the issue.

And, if I can get on my soapbox for a moment, you really should establish a good working relationship with an Evolis authorized dealer (like us). These plastic card printers really exist in a technology niche and, as you are seeing, require some specialized knowledge and expertise. Most authorized dealers will provide at least a basic level of support and service via phone for free to their REGULAR CUSTOMERS. That means that if you buy your printer and supplies from them, they're happy to help you out when the need arises.

However, if you want to be a do-it-yourself guy, searching the web for the rock-bottom lowest price on your printer and supplies, well ... you get what you pay for.

Jul 24, 2017 | Evolis Office Equipment & Supplies

1 Answer

How do i reset Evolis Primacy to default settings?

Pps;1 will restore the status reporting to normal/factory default state. There does not seem to be a single command to reset all parameters to factory defaults. You find the full printer-command documentation within the printer SDK, available for free download at the manufacturer's web-site.

Jul 13, 2017 | Evolis Office Equipment & Supplies

1 Answer

What is the solution if the printer didn't print?

  • When you try to print from a program like microsoft word, clicking print command it should bring up a print window and there it shows what printer the program will print to before you click print. If there is no printer installed it often shows printing to a file, (instead of printing on paper).
    Computers need to have a driver installed for that model of printer before it can print. That is done by downloading the install file of that printer for the operating system you are using. I see you seem to be using Evolis Primacy ID Card Printer. If the driver program is not installed, try going to the link below, I found that by searching key words in Google Search.

Jul 07, 2016 | Evolis Primacy ID Card Printer

1 Answer

I keep getting a 'NO ribbon" MESSAGE ,and i have changed the ribbon four times ,using a new ribbon each time,but the problem persists. What should i do to correct this.?

Ok ,# 1 Purchase Electronic Parts Cleaner. Either from Walmart , Micro center, New Egg, Tiger Direct. # 2 Is unplug from whatever Power source it has,#3 Open Unit and remove ribbon assembly,#3 Tilt Unit to Side And Spray Cleaner IN the Unit and Look for the Electric Points where the ribbon Cartridge Makes Contact, Spray this well. I recommend Using A can of Compressed Air after this to Dry and Blow away any other contaminants in the Unit. I would Wait 1 hour after these Procedures to put the unit back together. Then You should Be fine

Jan 08, 2016 | Evolis Primacy ID Card Printer

1 Answer

Pls How do i resolve Primacy mechanical Error and is making an usual noise compare to the normal sound

When the printers make unusual noises and stop functioning, it is usually an indication of a physical problem with the printer itself. As an Authorized Service Center, there are a few things we always check for, including a dislodged ribbon motor gear, and a ribbon break-kit issue. However, these are generally not user-serviceable items. The one thing you can check for is if the cleaning roller has dropped out of its place in the card feed mechanism: you can check for this by opening the top-lid, removing the ribbon cartridge, and spinning the card-handler (inside, front). There should be a grey cleaning roller present, and the locale is marked as "cleaning roller". If it has come out, it will likely have fallen to the inside-bottom of the machine. Usually you can just invert the printer and it will drop out. Occasionally you will have to drop one or the other of the side panels to access it. Both the left and right side-panels have a release latch accessible when the top-lid is open (along the inside top-edges about half-way from front-to back).

All of that said, the Primacy printers came with a 3-year manufacturer's warranty. As the first models rolled out in late 2012, yours is no doubt still under warranty. Contact a factory authorized dealer for help. If in the USA, we'd be glad to assist.

Jul 09, 2014 | Evolis Primacy Card Printer

1 Answer

When i sent a job the printer will tell me ribbon end, but is still have enough ribbon left

You should update firmware...find new firmware and new generation drivers at downloads.

Mar 27, 2014 | Evolis Primacy Primacy Printer Options,...

1 Answer

Evolis primacy mac

So what's the problem?
Driver? Available at
Software? Contact me back

Mar 11, 2014 | Evolis Primacy Card Printer

Not finding what you are looking for?
Evolis Pr5350 Printhead Logo

Related Topics:

103 people viewed this question

Ask a Question

Usually answered in minutes!

Top Evolis Office Equipment & Supplies Experts


Level 3 Expert

8073 Answers


Level 3 Expert

2237 Answers


Level 3 Expert

80312 Answers

Are you an Evolis Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides