Question about Canon SmartBase MP360 All-In-One InkJet Printer

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I have a canon smartbase mp370 printer, I have just changed both the black and the colour cartridges (which I have done several times before with no problems. Now I can not get anything to print either in black or coulour but there are no error messages showing.

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I am having the same problem. May I ask if you firgured out what was wrong with yours?

Posted on Feb 01, 2010

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Posted on Jan 02, 2017

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Black ink ran out and printed one photocopy without producing any black. Change the cartridge several times BUT still does samme thing - no printing in black. Colour is fine, just no black despite changing...


Canon IP 2000 / reset
1. Turn off printer
2. Hold down Resume button and press Power button.
3. Keep holding down Power button and let Resume button go.
4. Press Resume button 2 times then let BOTH buttons go.
5. Green lights will flash and then stop blinking.
6. When green lights are solid, press the Resume button 4 times.
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Feb 09, 2010 | Canon PIXMA iP2000 InkJet Printer

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Printer will only print in colour ink, not anything in black text


The issue your having is more then likely the ink cartridge itself or the printhead. Here is the steps in checking and possibly fixing the issue. Step 7 though should be done by a repair tech.

(1) Check that the orange cap or tap is not on the printhead.
(2) Remove the printhead and re-install it.
(3) Perform printhead cleaning, and visually check the test print for non-discharge of ink from nozzle.
(4) Perform head-refreshing, and visually check the test print for non-discharge of ink from nozzle.
(5) Replace the appropriate ink tank.
(6) Replace the printhead
(7) Replace the purge unit.

Jun 18, 2009 | Canon Office Equipment & Supplies

1 Answer

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Canon smartbase mp370/360 print cartridge jammed


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