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download the driver software of D500 pc destop then install in your computer...after you finish download setup the software... then if you have finesh setup the driver software goto run command then type dxdiag then after you type the dxdiag you can see the pop-up screen menu then click if it is win vista of your O.S that you using click sound1 or sound2 or if it is win xp just click music.
You can download the software free of cost....click on Link for download the drives.....http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=97123&prodTypeId=12454&prodSeriesId=96297&swLang=13&taskId=135&swEnvOID=1093
yes, your more than likely running hp home edition. so what you need to do is find someone with a xp home edition OEM software. you will install the software with that key and then when you have to register the software what you do is go to the telephone option then click change product key and use the key that is on your computer. it will update and then register it
there are a few programs out that can be used to reset xp and vista passwords but most are corporate software like bestbuy has MRI software that can reset or you can call HP and order recovery software approx 20 bucks well worth it