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if the basket fills with water once you open the strainer lid then the valve is opening properly. If you open the valve and the strainer lid but you see no water flowing in then you can believe that the valve is not opening and needs to be fixed or replaced.
You must shut the water valve to change the water filter. If you don't havewater valve near the fridge, shut the main water valve for few minutes. If you turn the water filter to change without shutting the water valve, lots of water flooring the fridge and you do lots of work to remove the water inside the fridge. Shut the water valve, and then replace the filter. Then turn the water valve.
Your best bet is to contact their fantastic support team and they will help you by phone. Sounds like you may have an obstruction in the line or a problem with an inline component such as the old-style wave motor (in spas that are about 10 years old or more). Sounds like the pump is actually trying to work, so would not blame this problem on the pump until other components on that second pump line such as a possible wave valve are checked.
That certainly is an odd problem. Either the nut backed off or the stud broke. As you have the valve cover off anyway have someone who knows what they are doing put in a new stud and rocker, check the push rod for bending, if so equipped, and adjust all valves on both sides. Replace the valve cover gaskets, should be OK as the rocker arm missing just means the spring held the valve shut.
First I have a question for you. Is the shut off valve a saddle type valve or inline? A saddle valve will mount directly on the water line and be held in place with two machine screws. They will generally have a t type handle. The inline is just what you would think in that it is part of the water line. This type of valve may have the same t handle. Either way to shut valve off you turn clockwise and counterclockwise for on. Off to the right .
Most of the valves used for this application are a needle valve they have a pointed end that seals into a recess in valve body when closed. It's possible that when you shut it off the valve stem broke or just stuck in off position. If there is a small hex nut around the valve stem where it goes into valve body then you can shut off water supply off to inlet of valve and remove the nut and try to pull stem up with small pliers.
Either way if you can't get valve to open then you can easily replace them. Either the saddle valve or compression valve should cost under ten dollars. If you do replace then just follow instruction that come with valve.I hope this helps you some. Thank you