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Issues, issues, issues

My husband and I purchased an Acer model computer last week.  We had the internet set up on it this week.  Today, my husband says that no matter which program you click on, be it Solitaire or Word, a message pops up that says :"The item you selected is unavailable.  It may have been moved, removed or renamed.  Do you want to delete this item?"  Now this is just frustrating.  We just got this thing a week ago and already it has a problem.  Can you tell me what, if anything, we can do to rectify this from home?


Thank you in advance for your help,

Erika Deal

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Always restart, I'll assume you've done that.
Try restarting and logging in as another user if there is multiple users set up on it. Log in as administrator or a user with administrator rights.

If the problem is still there, you may be infected with spyware and/or viruses. Make sure your antivirus software is up to date and download and install a good spyware detection program. SpyBot Search & Destroy is free and a good one to use. Do a full virus scan with your up to date antivirus software and a full scan with the spyware program once installed.

Spyware is rampant on the internet and you do need a program to help protect you from it. You should also download and install the Mozilla Firefox web browser and use it rather than Internet Explorer.

If your computer (Windows) cannot be repaired you may be looking at a restore procedure either with the Windows restore feature or with disks that may have come with your computer. I would choose the Windows restore first. If you need assistance with that, replay back here and I can go through it with you.

Posted on Oct 17, 2007


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