Question about Ricoh FAX3800L Plain Paper Laser

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Service Call 3-31H is displayed on the screen

It will not receive or send faxes.  I would like to know what the "Service Call 3-31H means.


Laurie Stroman

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Re: Service Call 3-31H is displayed on the screen

The technical manual is stating that the problem is with the left lock lever make sure that the door is shut correctly power down then back on again. If the problem comes back I think it maybe the laser unit then and it will need replacing.

Thanks J

Posted on Jan 06, 2008

Re: Service Call 3-31H is displayed on the screen

For us it wasn't worth the service call. We replaced the unit with a new or refurb Pitney Bowes machine we bought on ePray for 120 shipping included. It went in the trash recently.

Posted on Oct 03, 2008

Re: Service Call 3-31H is displayed on the screen

I have a Gestetner 4210, it displayed the same message, "Service Call 3-31H."

I powered off the machine, opened and closed every available door/drawer, re-started and it was fine.

Posted on Oct 03, 2008

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1 Answer

ECM error message

Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

Does not receive what does TAD mean on the LED display? WIll not send

TAD means telephone answering device. if you are running a dedicated line to fax, you will want to switch that to "auto" or "fax only".

good luck,

Jan 10, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

Can not send fax. The receving fax rings but my machine does not respond and send the fax. I can receive ok.

The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43).
You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you
cannot receive a fax automatically. Be sure the handset is seated on the cradle properly.
The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a
The machine does not send anything. Check that the document is loaded face down. Send should show up
in the display after it dials. Check if the machine to which you are sending can receive your fax.

Dec 22, 2010 | HP 1010 Plain Paper Thermal Fax

1 Answer

Muratec f320 states: fax ready please call service it continues to send faxes but is not receiving

F-320 "Please call Service".....Press PROGRAM,*,6.....Press PROGRAM to select "Service Call"....error message will now be displayed.
Most common is #02 (Heater Error) which means you have a defective fuser.
Press PROGRAM to show any other error messages.

May 14, 2010 | Muratec F320 Plain Paper LED Fax

1 Answer

Muratec f320 states: fax ready please call service it continues to send faxes but is not receiving

Press ..Program, *, 6 ....Press Program to select "Service Call" then press ENTER...the error message will be displayed.
Most common prob was "Heater error" which means a defective fuser unit.

Mar 26, 2010 | Muratec F320 Plain Paper LED Fax

1 Answer

Sends faxes fine, but will not receive. Message "FAD" on screen

Could the message be reading "TAD"? If you have an answering machine hooked up anywhere on the same line as the fax, you need to refer to page 16 of your manual. Set your answering machine to 2 rings and de-activate the toll saver mode. If you have a dedicated fax line without the TAD, set your fax recieving mode to fax only by pressing the MODE button under the LCD display untill fax only isindicated

Jul 07, 2009 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

I can send a fax successfully but not receive one RX Error is displayed on display this is the second fax machine I have had this problem with.

This problem probably is due to poor telephone line reception or interferrence. Although that problem may be caused by the use of remote telephones in the same building, it may also be caused by loose or damaged telephone connectors. If you have "call waiting" service, this too may cause the interferrence. It is unlikely that the firmware settings need to be adjusted, as you say there is no problem while sending a fax. If, during transmission, that interferrence occurred, then it would automatically resend and you wouldn't necessarily know it.

Nov 04, 2008 | Fax Machines

1 Answer

Fax problem

Hi Fatimo25,
The screen on your fax machine displays how the machine is set to receive calls. TEL MODE means the machine will not auto-answer incomming calls and will operate as a normal telephone device, it will still however be able to send a fax in this setting.
Place your message on the original tray and pick up the handset, dial the number and when the distant machine answers press the start key or ask for their fax machine and when you hear the high pitched fax tone press start.
There is a button on the panel that will allow you to change the reception mode of your machine to the other settings.
Your machine is of a model that doesn't come into this country so I have no manuals to forward you. You can try however to access the SHARP web site
Hope this helps you

Oct 08, 2008 | Sharp UX CC500 Plain Paper Thermal...

1 Answer

Problem receiving fax from outside source . phone rings acknowledges receive on screen but no fax comes through. other source sends faxes to other sources no problem & i receive faxes from other...

In the last statement you said you RX faxes from other sources? which means you can't RX from one or a certain source??
1- could be area code
2-could be your memory is almost full and their faxes are too long

Jul 31, 2008 | Samsung Fax Machines

1 Answer

No confirmation sheet

first i need to know if it receives or copies,if it don't.that code is is heat lamp(fuser) problem.

Sep 13, 2007 | Ricoh FAX3800L Plain Paper Laser

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