Question about Mustek Plug-n-Scan 1200 UB Plus Flatbed Scanner

1 Answer

My pc doesnt recognise the scanner

After i downloaded the scanner software and it is working well, i click on the scnner icon to scan, but the pc doesnt recognise the scanner... it doesnt say anything as if i dont click on anything :S

how can i use the scanner on my pc ?

Posted by on

  • 4 more comments 
  • cecile321 May 18, 2009

    Thanks for responding,

    I downloaded from the internet the up_libv13 and the web files and i installed them on my pc.

    It told me that i have to restart so that the scanner can work, and so i did.

    i can see the scanner icon on the toolbar with a red cross over it and when i click on it, it doesnt response, so i went to start-programs-mustek1200ub plus- direct scan... but i doesnt response...

    any more wuestions i will answer i just need the scanner urgently and i dont know what to do,

    Thanks

  • cecile321 May 18, 2009

    Im using Window XP

  • cecile321 May 18, 2009

    Im using Window XP

  • cecile321 May 19, 2009

    Hello,

    I did step by step of what you told me above, but when i restarted my laptop and connected the scanner, it told me that there is a new USB device, and it is now working properly, however when i click on it, it again doesnt respond...

    I restarted again, a note came that there is an error in windows (which never happened before, dont know if there is something to to with the scanner), anyway, i think i will give up and try to download it on my husbands laptop and c if the problem is from my laptop or the scanner.

    Thanks

  • Bob Kitaji May 11, 2010

    It sounds like the driver isn't installed correctly. Which operating system are you using?

  • Bob Kitaji May 11, 2010

    I don't understand your question.

    Did you successfully install the driver for your scanner?

    Which operating system are you using.

    I can help if you answer these questions.

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,335 Answers

OK.
The first thing I would try a different cable between the PC and scanner just in case it's faulty. Use a 6-foot USB) cable.
If this doesn't fix the problem:
Disconnect the scanner.
Remove the scanner driver so that we can start from scratch.
Go to http://www.mustek.com/mustek/supportdrivers.php and select your scanner model.
Download the twain driver and panel zip file.
Extract the file and install the driver
After installation, restart your system.
Once the system has restarted, reconnect the scanner.
Check the scanner icon on the control panel to make sure that it has installed successfully and that the red X is not shown.
If this does not work let me know.

Posted on May 19, 2009

  • Bob Kitaji May 19, 2009

    Sorry to hear about the results. I hope it works on your husband's laptop. Let me know.

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Scanner error 2


Hi,

You can't just hit the SCAN button on the scanner. It won'd work.

Go in the control panel and click on Scanners & Cameras and you should see the HP icon there. Click it and scan from that menu. The scanner should work if you installed the software correctly.

Here is the correct link for your unit with all the GOOD software if all else fails
Download the drivers for your printer and install. ( Uninstall the previous software from Control panel Add/Remove Programs )

Download Drivers

Regards,
Sean

Jun 08, 2013 | HP LaserJet 3055 All-In-One Printer

3 Answers

Working under Vista, SP2, but can't find driver for HP Scanjet 4470c. Should be A answer to the problem ??????


the only drivers for this are availalbe here - no vista drivers listed!
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&tool=&product=57956&

Apr 11, 2011 | HP Scanjet 4470c Flatbed Scanner

2 Answers

My Epson RX650 scan software will not start up. The printer works and the copy feature works. When I double click on the Epson Scan icon on my desktop it appears that it wants to start up but then...


Install another scanning software, if you have photoshop or any imaging software, you can use the scanner by going to the menu, then choose File, Import, TWAIN, Acquire and the scanner control will appear.

Or just go to My Computer and double click the scanner icon (in XP) to start the scanning assistant.

Nov 09, 2010 | Epson Stylus RX650 All-In-One Printer

2 Answers

Photosmart C7250 All-in-One. Copier, fax and printer work. But I cannot find my scanner icon where it was on my previous computer.


Were you able to install the correct driver for your OS? Usually the scanner application can be found in the list of Programs >> HP Photosmar C7250. If what you are referring to is the icon on your System Tray (lower right corner), you can always add an icon there by right clicking the blank space in your system tray and choose properties. On the taskbar tab, click on Customize, look for the icon for your scanner, click for the behavior and from the drop down button, choose "Always show".

Try to scan also by pressing the scan button in your printer and press start to initiate a scan.

Jan 03, 2010 | HP Photosmart C7250 All-In-One Thermal...

1 Answer

Epson cs5500 scanner software wont work


try downloading the latest drivers from epsons website. if coping is working and printing is working, it sounds like a software problem. Its possible there is a bug in the scanner part of the drivers.

May 07, 2009 | Office Equipment & Supplies

1 Answer

Dont know how to scan on my printer scanner hppsc 1317 all in one doesnt seem to work no matter what i do


I have an F340 HP all-in -one and the work arouind for me is to go into paint program and click "FILE" scroll down to from "SCANNER/CAMERA" and click scanner then save file.Windows Vista does NOT recognise the scan button on the actual printer ..I got this from the HP website cause I had same issue -- perhaps this will work you ..If not try going to their software support...enter your product and see if they have solution available for your printer model if this doesn't work for you....

http://welcome.hp.com/country/us/en/support.html

Mar 11, 2009 | HP Deskjet F340 All-In-One Printer

4 Answers

How do i get my scanner to work


When you say it doesn't work, are you getting an erorr msg?????

Jun 23, 2008 | Epson Stylus CX3810 All-In-One InkJet...

3 Answers

Epson RX425 multifunction


Just cracked it, had same prob...printer would print but wouldn't scan
lost original CD...tryed epson downloads but not the older versions...
i needed the 2.6 version

TRY THIS
http://driverscollection.com/?file_id=24466


Sep 13, 2007 | Epson Stylus RX425 Multifunction...

Not finding what you are looking for?
Mustek Plug-n-Scan 1200 UB Plus Flatbed Scanner Logo

307 people viewed this question

Ask a Question

Usually answered in minutes!

Top Mustek Office Equipment & Supplies Experts

Tony

Level 3 Expert

2600 Answers

kakima

Level 3 Expert

102366 Answers

Mike

Level 3 Expert

4340 Answers

Are you a Mustek Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...