Question about HP PSC 2110 All-In-One InkJet Printer

1 Answer

Will print but won't scan with Vista

I have have changed my computer and have tried to install my PSC 2110, to start with it told me that the printer wasn't supported and asked if I wanted to change files so it would install. It has now installed but tells me that it is not connected when it is. The printer works but HP Director will not open for scanning and editing etc.

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  • loftus les Oct 17, 2007

    Thanks normdoty



    best wishes



    loftus les

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  • 36 Answers

Go to the system control panel and de install any of this devices drivers completely, unplug the device from the system.

power down the device and the system.

power up the system and device.

after windows is completely started then plug the device usb cable in to the system, do not use a hub, plug directly into one of the motherboards usb ports.

windows vista is supposed to have all required drivers already on board.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&cc=us&dlc=en&product=79488&lang=en

the link above is hp's site about connecting and testing your device.

if after all this and it still doesnt work try a different usb port on the motherboard and start again.

i have 6 usb ports on my motherboard and my hp printer will not work on the bottom rear port only, it works on all the others, and the strange thing is that everything else i have works with that bottom rear port, just not this printer.

 

Posted on Oct 17, 2007

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garydillon
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SOURCE: pc locks up after using scan on hp director

Uninstall all of the all-in-one software. Go to www.hp.com and search for your model and download (free) the latest software and reinstall.

Posted on Jun 01, 2009

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Some basic steps to begin with:
1. Disconnect the printer from the computer and power off then back on. In some cases the problem can be caused by the print spooler on the computer.

2. If the problem persists, power off the printer and remove the power adapter. Leave the printer sit for 10 minutes or so, allowing the internal memory to clear, After which you should hook the printer back up and reconnect to the computer.

Finally determine if the printer is being recognized, on vista or windows 7 you can do this by clicking 'start' >> 'devices and printers'... or on xp 'start' >> 'control panel' >> 'printers and faxes'
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Such a good little printer/ scanner/ copier too.. kind of sad to think its that obsolete that its not compatible for scanning.

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On alignment sheet, do you see a line of yellow blocks?
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what happens whenever you are trying to scan.... any error message or any error number?

try scanning from the printer to the computer using the scan to option on the front panel of the printer.

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try scanning from mspaint. to do so, open paint and click on "file-->from scanners and camera".

how did you installed the driver. have you got the correct cd to install the printer in windows vista???

if not that may be the problem. the printer can print and copy well as you are having the drivers which will work in win vista. but for the scanning functionality you need to get the cd to install the printer in windows vista. you can download it online.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-1&lc=en&cc=us&dlc=en&product=428800&os=2093&lang=en

the above link will help yu to download the win vista software and drivers for this particular printer.

Thanks and regards
Agnel

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