Question about HP Officejet 4215v All-in-One Printer

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Can't receive fax

I have recently moved and my phone lines were disconnected from my fax...now I am having a hard time getting them hooked back right...I can't receive a fax, it tells me that the phone is off the hook...what do I need to do to get the lines corrected?

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Hi,

Please click on the web link given below and perform the steps as provided in the web page to fix the issue.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&cc=us&lc=en&dlc=en&product=351106

Have a great day!

Posted on Mar 28, 2008

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1 Answer

Can't receive faxes


Hello. Make sure you're plugging the printer to the correct phone jack in the wall. If you're using a splitter, bypass it. Check the settings in the printer. Make sure you assigned the correct Fax number in it and place your Fax name as well. If you're sharing your home phone line with the fax and you have an answering machine, set it to answer first and the Lexmark fax later with a minimum of 2-ring gap. If you have a voicemail, turn it off since it will a conflict with the fax or avail a distinctive ring feature from your phone company so it can work with the fax. Hope this helps.

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1 Answer

Fax issues - Brother 1020e


Sounds like your phone cord is plugged into the "tel" or "phone" port on the back of the fax. It should be plugged into the "line" port.

Oct 25, 2009 | Brother FAX-1020e Plain Paper Thermal...

1 Answer

My printer will not receive a fax saying "phone off hook". There is no phone on the HP2410, and the phone is on the hook.


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
  7. Problem still exists
  8. If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

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1 Answer

Machine does not receive faxes


It the funky line DSL?
Fax machines are designed to be on a dedicated ANALOG phone line. Sorry

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1 Answer

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Make sure you are plugged into the LINE port and you are not sharing the phone line with a computer.

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1 Answer

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Unplug the fax at the wall jack and hook up a regular phone. Listen to the dial tone. It should sound like a regular dial tone.

Next, plug the fax back in and call the machine from a regular phone.

You should hear fax tones.

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1 Answer

Fax will not send or receive


Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

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1 Answer

6210 all in one printer


Phone off hook means to say that the printer is connected to a fax line and the fax line is in use. That message won't disappear until you disconnect the phone cable on the printer or no one is using the line for fax.

Jiffy Epe
HP Tech Support Representative

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1 Answer

Panafax uf-790


First see if you plugged the phone line into the line jack and not the extension or answering machine jack, Sounds like it is not plugged into the LINE jack.
Thats the most frequent problem when you can fax out but not in.

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Cannot figure how to set up Canon MP830 All in One Fax machine with remote answering machine


Cannot figure how to hook up Canon MP830 all in one fax with remote answering machine. I can plug in phone line to send faxes fine but when hooked up in same hole and the phone rings it goes immediately to fax and can't receive phone calls. Maybe i have phone line hooked up in wrong place on my machine. The answering machine is in our master bedroom on the other side of the house. With my last a canon also i had it hooked up to go to fax after a certain amount of rings and it worked fine. That machine got fried by lightening and i replaced it with this machine. If anyone knows what i am doing wrong i really need this fax hooked up all the time for my business.

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