Question about Sony STR-DE597 Receiver
Posted by Anonymous on
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Posted on Jan 02, 2017
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for free tech support on sony chat line
Posted on Jun 02, 2008
I had a mechanical problem with the relay on the 1st power supply board. The relay right next to the small transformer. The blac cover for the relay just comes right off. Make sure that the little black plastic piece is still in position (you'll see what I mean when you open it.) and check the contacts on the relay.
Posted on Jan 24, 2009
SOURCE: Sony STR-D460Z receiver
I have had this problem several times with Sony receivers in the past. The issue may be frustrating but these receivers are idiot proof. It is doing you a favor by tripping and not setting your house on fire as well.
Many things like improper wire crossing or touching due to too much of the insulation stripped off can cause this. Thunder storms and power surges as well have been known do this to Sony receivers.
Unplug the unit and remove the cover. Look for any blown fuses as sometimes this is the problem. Take the fuse to a Radioshack to find new ones. However, it is likely you will need to take it in for repairs. This usually costs around $100. Find a local electronics repair shop in your area ( "TV Reapir in the yellow pages") or call Sony to send it to them.
I hope the latter works.
Posted on Mar 31, 2009
SOURCE: stuck in protect mode
Protet mode is a special diagnostic mode that starts when a fault is detected.
When in protection mode the unit is prevented from starting by protection circuit, so to prevent further damage.
Check the speakers and speakers wiring, a contact in speaker wires, or faulty speakers can send the unit in protection.
Try unplugging power cable for one hour or so. then connect cable back and see if you get rid of protect state. Sometimes accumulation of electrostatic charges inside circuit capacitors can kick in protect mode. In that case unplugging the unit from main for some times can get rid of electrostatic charges, and reset circuits by draining power completely.
If that was the problem, you will not get Protect when plugging back power cable.
If you do all the above and still get Protect, then there is a real fault.
In that case the unit may be disassembled and tested to find the fault.
If that is the case I suggest contacting the manufacturer at the number listed on the owners manual, or asking a quote on repair to a local technician.
Posted on May 29, 2009
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