My daughter has a dell latitude x2 tablet. We
High temperatures can cause a computer to shut down, this is done to protect the system from over heating and damaging components. Its possible the battery or some sort of power issue could be the cause, but its hard to know for sure. Its more likely an issue with a fan or vent, possibly even the heatsink that draws heat away from the processor and other components inside the tablet. Check to see if any vents are blocked or clogged with dust, can you hear any fans running? If not then maybe a fan has failed. Is the laptop used in a very dusty or smoky environment? If so there may be excessive dust and tar build up inside the tablet that is keeping it from cooling properly. The best thing to do would be to see if its still covered under a warranty and if they'll fix or replace it. If not, most repair centers will give it a once over and roughly diagnose the issue for free, if they need to take it apart to get a better look a small diagnostic fee may be involved. Personally I don't charge for anything that takes me less than 30mins to diagnose.
Hope this helps, and good luck.
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Feb 16, 2010 |
Dell Latitude XT2 Tablet PC