Question about Kenmore 63252 Microwave Oven

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Microwave won't heat up while in use

While I was cooking, I used a towel to wipe soil off the touch pad on the front of the microwave. Since I did that, the microwave won't heat up. I love this microwave and don't understand what could have happened. Can't even heat up water. I just purchased the Kenmore microwave Model 721.63252 on April 4, 2009 Please help me.
Thank you.

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It sounds like the unit is in demo mode, they usually have a small d on the screen, try holding the "kitchen timer" pad down for 5 seconds, it should then work, if that doesnt apply to your model look in the trouble shooting guide of your owners manual, it will explain how to deactivate "demo" mode there...Phil

Posted on May 18, 2009

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