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Grey and black screen type in;authentication or admin.password

Have dell precision m20 laotop cannot access computer because of authentication password.Dell says i have to go to a website fill out a form and and wait 15 days for approval by them to see if it is stolen. tried mos battery. "Nothing" tried common back door passwords. "Nothing". They say the master passwords for individual comps. are generated through service tag and express codes. Can u help?

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Did u try to flash the bois,u download bios updates from dell.com then use the floppy to update it

Posted on Aug 11, 2009

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