Question about Element Electronics Televison & Video

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Can't get channels above 20

We have suddenlink and need a code number.

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  • Daisy Bryson
    Daisy Bryson Dec 26, 2013

    Hi Daisy Bryson, I want to help you with your problem, but I need more information from you. Can you please add details in the comment box? we need a code # for suddenlink to connect our tv

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Hi Daisy - My name is Ashley, and I'm with Suddenlink. I'd be happy to look into this for you - could you please email me your account address and a contact phone number? My email is ashley-AT-suddenlink-DOT-com. Thank you.

Posted on Dec 27, 2013

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2 Answers

I have a element tv and I can't get any channels programmed in but ch.3. It is hooked up to suddenlink box.i have tried autoscan and nothing


The suddenlink box transmits on channel 3 and is the only signal being transmitted. When the TV looks for all channels it will only see the one coming into it. This is normal because it is assumed you are controlling channels with the sudden link box, not the TV. If you are using an antennae then you need to go into the TV's setup menu and change the settings from cable to antennae.

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Hi Jill- My name is Connie and I am with Suddenlink. I am sorry to hear that you are having trouble with your services. Please email me and I would be happy to research this for you. My direct email address is connie-AT-suddenlink-DOT-com. Thanks!

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Hi- My name is Shannon and I am with Suddenlink. I'm sorry to hear you are having trouble and would be happy to help resolve this for you. Please feel free to contact me at shannon-AT-suddenlink-DOT-com. Thank you!

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Hi- My name is Shannon and I am with Suddenlink. If you are still having trouble programing your remote, you can find all the codes on our Suddenlink Support site, here: http://help.suddenlink.com/Television/Pages/RemoteControls.aspx. Thanks!

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Hello - my name is Ashley, and I'm with Suddenlink. If you are attempting to program your Suddenlink remote to control the channels, or volume on your TV, please go to this link for instructions: http://help.suddenlink.com/Pages/Category.aspx?ServiceId=b0097608-a864-46d1-a502-5e067bdac28d&CategoryId=0x010100C568DB52D9D0A14D9B2FDCC96666E9F2007948130EC3DB064584E219954237AF3900242457EFB8B24247815D688C526CD44D005DA7DADD0187844E868223CF85F216550805000A07F3FC69F58E45B744E78526EC233D

If you need further assistance, please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!

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1 Answer

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Hi - my name is Ashley, and I'm with Suddenlink. I'm sorry to hear that you're having some issues with your Suddenlink remote. I would be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!

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Hi - My name is Tina and I am with Suddenlink. Are you receiving your channels over the air (without a cable box)? If so, that is the way they are broadcast over the air in digital/high definition from the broadcasters and without converting them (with a cable box) there isn't anything that can be done to fix this issue. If you add a cable box to your set, then the box can convert the channels without the dashes. Plase feel free to contact me directly at tina-AT-suddenlink-DOT-com for further assistance. Thank you.

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Hi - My name is Tina and I am with Suddenlink. I'd be happy to help you solve this problem, but need a bit more information. Could you please contact me directly at tina@suddenlink.com. Thanks!

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Hi - My name is Tina and I am with Suddenlink. Has your area recently went through the digital switchover? If so, you will need to get a digitalink box to view the channels. Please email me at tina-AT-suddenlink-DOT-com for further assistance. Thank you.

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Hi, My name is Tina and I am with Suddenlink. Are you still having this issue? If so, please feel free to email me at tina-AT-suddenlink-DOT-com for resolution.

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