Question about HP Officejet 5510 All-In-One Thermal Printer

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Out of paper?

My HP 5510xi all-in-one has been working great until the other day.  It accepts a print job without difficulty and acts like it's going to print.  Then an error message comes up with "out of paper"  even though the tray is full of paper.  The paper just isn't feeding!


I've put a new print cartridge in and cleaned the rollers in the paper tray.  Help!  I'm a college student who desperately needs her printer for all the research papers!


Thanks -


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  • 5 more comments 
  • reckersooker Apr 15, 2008

    I have the exact same problem but the 5 step process didn't work at all. It still says out of paper. It makes all the same pre-print noises except the paper doesn't catch. Do you have any other ideas of how to solve this problem?

  • Anonymous Jun 23, 2008

    I have the exact same problem and the 5 step solution doesn't work. The Geek Squad says the barrings need servicing and suggest that buying a new printer would be more cost effective. We have run very few copies so the working life of this machine seems to be way too short.

  • Jim Rittinghouse Aug 04, 2008

    printer has been working great for years...

    just printed a batch of checks & start to print another and printer responds with out of paper error... checked everything obvious... no jams, rollers ok, paper ok, but will no longer pull paper into the printer. looks like the feed roller doesn't even move.

    Thanks for any suggestions

  • Anonymous Aug 28, 2008

    In my printer I can see that the wheel moving the paper does not turn.

  • bobgreen Sep 21, 2008

    out of paper but paper in printer.cleaner rollers and paper feed

  • LILREDZ560 Dec 16, 2008


  • Don Verst Mar 17, 2009

    The paper pick up roller never moves, cannot find a paper sensor. The instructions from HP don't work. Any ideas?



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I hope this will help you but let me know if it doesnt i will get further into it with you
richard from chicago

Issue An 'Out of paper' error message displays on the computer and the product does not pick up or feed paper from the main paper tray. Solution Complete the following steps in the order provided to solve this problem. Step one: Reset the product

  1. While the printer is on, remove the power cord from the back of the printer, wait 30 seconds, and then plug the power cord into the back of the printer.
  2. If the printer is not already on, turn it on by pushing the power button.
  3. Try printing again. If the issue is not resolved, continue to the next section.
Step two: Check the condition of the paper and reload it
  1. Replace any ripped, dusty, wrinkled, or bent paper. If the paper is curled, uncurl it by gently bending it in the opposite direction of the curl or replace the paper. NOTE: Use plain paper in the printer until the issue is resolved.
  2. Make sure that all the paper is the same size and type.
  3. Tap the stack of paper on a flat surface to align the edges.
  4. Load 10 to 25 sheets of paper in the paper tray. NOTE: Do not load too much paper in the printer.
  5. Insert the stack of paper in the paper tray, and then gently push the paper guides snugly against the paper.
  6. Make sure that the paper is pushed all the way into the printer. Use the rear paper guide or your finger to push the paper in until you feel a firm resistance. If the paper is not pushed all the way in, the printer will not be able to pick up the paper. If it is pushed in too far, the printer will pick up multiple sheets of paper, which can result in a paper jam.
  7. Try printing again. If the issue is not resolved, continue to the next section.
Step three: Adjust the paper settings in the print driver
  1. Adjust the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
    1. Open a document in the application in which it was created.
    2. Click File .
    3. Click Print .
    4. Click Properties . The Print Properties dialog box appears.
    5. Click the Paper/Quality tab.
    6. In the Size Is drop-down menu, select the paper size that is loaded in the printer.
    7. In the Type Is drop-down menu, select the type of paper loaded in the printer.
    8. Click OK . NOTE: These changes do not change the default print settings in the application. The print setting will revert to the default print settings the next time you open the application.
  2. On the Print dialog box, click OK to print the document.
  3. Try printing again. If the issue is not resolved, continue to next step.
NOTE: If the issue is resolved and you want to print on another type of paper, change the paper in the printer and repeat Step 2 and Step 3 . Step four: Clean the rollers
  1. Turn off the printer and unplug the power cord.
  2. Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. Refer to the product User Guide for information on locating the rollers.
  3. Clean the rubber rollers with a lint-free cloth lightly moistened with water. NOTE: Purified or distilled water is recommended for cleaning the rollers.
  4. Close the access door and plug the power cord in.
  5. Try printing again. If the issue is not resolved, continue to the next step.
Step five: Service the product If you have completed all of the steps listed above and are still experiencing a problem, service the product. Cause Any of the following problems may cause the error message to appear:
  • The paper trays are empty or overloaded.
  • The paper is curled.
  • The paper-width guide is pressed against the paper stack too tightly.
  • The paper tray is not completely inserted into the printer.
  • The paper settings in the print driver do not match the paper loaded in the paper tray.
  • The rear rubber paper feed rollers are coated with dust.

Posted on Apr 07, 2008

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I had walgreens fill my ink cartride and the printer worked fine for about 3 weeks now it won't print anything and the printer will no longer pull the paper through do I need a new printer or is there a reason for this. I keep getting a message that says my printer is not connected but it is because it worked about two weeks ago and it was all connected the same way then

Posted on Apr 16, 2009


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