Question about Transcend Computers & Internet
Hello, When in connect my hard drive to my pc the light flashes for a second and then it turns off. I tried several times but it's not working. Thamk you
Try using another usb port ,or another pc, also has it been recently dropped? if you dont know then when you connect it and it make a whooshing noise then its fine, but if it make a grinding noise even if its slight then the disk is damaged and unusable.
Posted on Dec 26, 2013
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Posted on Jan 02, 2017
Don't know if this will help...
My light stopped working completely, and the unit was not recognized by the PC. I removed the drive fron the case and installed in my computer. Works perfectly.
Posted on May 26, 2008
I had the same problem as everyone else here - blue rings go out and then - nothing. I called WD's data recovery partners and got quotes from $700-$1500 to recover the data because it is a network device! Thanks Kellydam for the first clue. I took my MyBook apart (start with rubber seal around the edges, then "unhook" it top and bottom on front of device by inserting a flat tip screwdriver through middle slot). I purchased a Gigaware SATA enclosure and pluged it in to my computer. Nothing. I didn't get access to my files until I used Explore2fs to view the ext3 file system.
Posted on Apr 24, 2009
sounds like you are using the wrong power supply. Check the amp output on the power plug you plug into the wall make sure its the same as the amp input of your external harddrive
Posted on Jun 01, 2009
I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.
It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"
If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
Posted on Sep 21, 2009
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