Question about Computers & Internet
Guys, Does anyone know about, How can I Provide the option to my organizational users to perform self-update of their accounts without asking the help desk personnel ? I am really very frustrated due to receiving so many tickets and calls from users for such concerns on daily. I am looking forward for a quick solution.
If you want to get faciliate user to change their own account information without asking help-desk personnel, then I would advise you to use the AD Self Service Password Reset tool to allows users to reset account password and unlock account.
Here's some more information: http://www.selfservicepasswordreset.org
Posted on Dec 26, 2013
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
it's like when your name is John but your user name is superman, on some websites you don't have to reveal your real name to people just a fantasy name
or for a female your name is barbara but your user name is mudpackingmama
Posted on Sep 13, 2011
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Resetting forgotten login passwords of domain users is a crucial bottleneck, which a help desk technician has to handle as a routine. A password reset ticket or a forgotten login password has to be addressed within minutes in-order to avoid employee downtime and productivity loss. It is estimated that atleast 40 percent help desk tickets are related to password resets and on an average each change password ticket consumes 20 minutes of a help desk technician's time.
A self service password reset solution that allows an end user to self reset his domain password in windows active directory remotely from a web browser without calling the helpdesk is an essential requirement. A self service password reset and management solution not only reduces the number of help desk password tickets but also enhances the productivity of an end user by averting unnecessary and prolonged waits.
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