Question about HP Officejet Pro L7680 All-In-One Printer

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'Pick Motor Stall' error

My HP Officejet Pro L7680 is less than 2 years old and used infrequently. It will not pick up paper from the tray and indicates 'Out of Paper' repeatedly. After power off reboot, it displays 'Pick Motor Stalled' then back to 'Out of Paper'. I have worked with HP Tech Support and other than recycling power, have not suggestion on a 'User' cure other than to buy a new printer. I would like to fix this, any suggestions as to obtaining a service manual and possible parts (if needed)?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: The auto-document feeder on our HP L7780 OfficeJet

I put an elastic band around the black roller as it doesnt seem big enough and it works nearly every time now. Have done this with another L7780 Pro as well which fixed it completely on that one.

Posted on Dec 22, 2009

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  • 54 Answers

SOURCE: No Paper Pickup error

Check all this ---------
1.check the paper pickup roller may be its not functioning
proper.
2.check the paper pickup sensor(clean this)
3.check the paper pickup tray for proper work.
4.check the gear of paper pickup.

thanks

Posted on Mar 21, 2008

DosHog
  • 168 Answers

SOURCE: 13.01.00 paper jam tray 2

The pickup rollers are worn out. Replace them and your problem will be gone. While you are sourcing them, use some alcohol. This may give them a little more life.

Posted on Jul 23, 2009

  • 8 Answers

SOURCE: HP Officejet Pro L7580 ADF will not pick up paper

You can lift the top of the unit to inspect the rollers. Be careful because the L series the roller can pop off easily and if you're not paying attention to original orientation, can be a pain to put back in.. you press the blueish button to release the pick up assembly. See if any rollers are dusty. If they are, use Isopropyl alcohol (highest % you can find) and a LINT FREE cloth (dryer sheets/coffee filters or something of that nature..) and wipe clean

Hope this helps, I'm honestly doing all this from memory, I used to work for that dept here in Oregon ..

Posted on Sep 08, 2009

  • 56 Answers

SOURCE: HP Laserjet 1320 Series Printer-Grinding Noise Won't Pickup Paper

take the roller out again but this time make sure the paper sensor is in the proper place. it does go scew when putting a new roller in. It happened to me last month.

you dont need to get another printer.

Posted on Oct 09, 2009

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1 Answer

HP Pro 8500 printer will not feed paper keep getting "load paper" error even though paper in tray; found small white "gear" in tray.


If the gear is broken, you most likely need to replace the pick up roller which is extremely hard or almost impossible. You may try to see if the error is really with the broken gear, or you if you just have a dusty roller that picks up paper by checking if the rollers is actually spinning when it is trying to pick up the paper.
To see what the issue is with gear or roller, try the following:
1. Remove the output paper tray and paper from the loading tray.
2. Send a copy job or print job through.
3. have a flashlight to shine light on the pick up roller and se if it spins. Try touching with your hand to be sure.
4. If the roller spins, put some alcohol on a cloth or paper towel and clean the rubber rollers.
5. Wait a few minutes, load paper and try sending copy job again.
If the roller is not spinning, then you have a problem with gears for sure.
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Having problems printing? as soon as it starts to print, it jams straight away


The paper pick up fingers and rollers get smooth and polished with use and then slide on the paper. Clean the rollers and pick mechanisms with isopropyl alcohol to rejuvenate them and restore their grip on the paper. Do this as far along the paper path as you can get, using Q Tips where necessary and turn the rollers to clean their whole surfaces.

Mar 09, 2011 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Pick motor seems to be, well, not picking. It is the little arm that drops down to pick up a piece of paper from the paper tray. Making an awful sound.


sorry to hear, well no real quick fix, some things you might check, take off duplexor, check gears on left side, the ones near the capping station, check for paper in gears, if there is remove, now there maybe more paper, just not able to see, so it will require some dissasembly, this is the fun part, well it is for me, i like taking things apart. now if machine is already pulled apart, you will also need to check that the cleaning station is working well, since it is also driven by the same drive assembly that drives the platen. i have taken the platen assembly out, and feed section with it, I DO NOT RECOMMEND IT. putting this part back in machine without breaking or taking aprt without breaking. i would leave alone.. thats all i can give you.

Sep 24, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Paper jam


Call HP and replace unit under warranty.

Jun 20, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Tray 2 Printing


Hi,

Couple of things for you to check out.

1. Is that you've enabled the second tray for the printer. This is normally automatic but to check go to:
START > Printers > L7780 > Properties
- Click the "Device Settings" tab
... then sort out the different setting so they are all correct such as paper size and of course "Tray 2: Installed"


2. The other more common issue is simply that the printer isn't sitting properly on top of Tray 2 and as a result it's not engaging the cog wheel properly to pick up paper.

This is one of those trial and error things where you pick up the printer and re-slot it down onto Tray 2 until it works properly.


Hope that helps...

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1 Answer

Feeder tray does not feed during fax


Hp help
Automatic Document Feed (ADF) does not pick up paper. Follow each step, problem seems to be in pick assembly. Prcess took less than 5 minutes with a successful outcome.



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