Question about Acer Aspire 5500 5570-2609 Laptop

3 Answers

Code 39 on DVD Philips SDVD8821

Internal DVD drivers won't load & DVD won't work. On the device manager it indicates that the windows cannot load the drivers for this hardware due to the driver may be corrupt or missing. (Code 39). Can u help with this problem as I've tried Microsoft and they have said it is the manufacturer problem and I can't contact ACER to report the problem,but they have no contact address, email address or phone number to call on their website.


Posted by on

  • 10 more comments 
  • Jinho Nov 05, 2007

    my cd/dvd player is having similar problem

    it can read CDs.. but not DVDs

  • nicky_life Jan 17, 2008

    Code 39 on DVD Philips SDVD8821 problem, and drive not working.

  • tycoonchua Feb 10, 2008

    The DVD does not load and when try to troubleshoot under the device manager, it indicate that the equipment maybe corrupted (Code 39)

  • priest eno-ihiese Mar 07, 2008

    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available. this is the message i got(un edited!)

  • andy murray Jun 01, 2008

    dvd will not autorun and when i try and look for dvd it cant find it.

    i.m abit simple when it comes to computers.

    when i found the drivers for the dvd it said they were good but through up error 39

  • Anonymous Jul 15, 2008

    I have a DVD drive philips wont detect on my device manager a yellow exclamation point. and in the you cant see the cd-rom drive in my computer. and the machine is FL30 notebook.


  • Anonymous Aug 31, 2008

    code erorr 39 dvdrom driver not working tred to update but still not resoved this problem

  • BJ Kilah Sep 01, 2008

    Same problem code 39 unistall and reload with same error code shown. Any ideas

  • BJ Kilah Sep 01, 2008

    Same problem uninstall and restart and same code 39 error

  • ancab Oct 10, 2008

    Code 39- windows cannot load the device driver for this hardware- driver may be corrupted / missing

    Acer Aspire 5102

  • Anonymous Jan 09, 2009

    my acer 5570 does not have the e:\ drive anymore for some reason, the philips dvd player won't even load cd's?

    whats up

  • andrei2000 May 11, 2010

    wat can i do it wont let me reed any cd-dvd and i cant worc plase help i dont know wat to do

    the dvd read's bot it doz not show on deckstop nothyng

    wat shod i do?




3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 30 Answers

Problem with
Acer Aspire Notebook Or Laptops? Just visit the sites..
For any Software problem you can visit a link by just Click Here .
For any Hardware problem with this Notebook you can Click Here

Posted on Jul 20, 2010


Pls help me to configure my ethernet controller acer aspire5570z w/out camera

Posted on Mar 13, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 116 Answers

Solution to this problem would be to either one track down the drivers on ACER website it should be there!
Or finde the part you are trying to get the drivers for online:
You do not have to go to Microsoft website for drivers
Google the device and drivers or go onto Philips website under support!

Posted on Nov 26, 2007

3 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

  • 1257 Answers

SOURCE: Code 39 on DVD Philips SDVD8821

Follow this article to fix the issue.100% Guaranteed

Posted on Mar 22, 2009

  • 29 Answers

SOURCE: Code 39 on DVD Philips SDVD8821

Download the latest driver from Acer site or phillips site.
Uninstall the device driver.
Windows should detect new hardware and start the wizard. Point to your drver installation file and install the driver.
Reboot. this should fix the problem.

Posted on Jul 18, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Philips sdvd8821 broken

hmn.. i would try it on another computer before tossing it out... i would also try to start up the pc with a cd on it and trying to boot from it just to see if windows is the cause of the problem. if it boots from the cd the it works.

Jun 03, 2013 | Acer TravelMate Computers & Internet

1 Answer

The dvd drive (nec dv-5800a) corrupt driver?

Try going to device manager, and uninstall the optical drive. Reboot the comp . It should resolve the issue.

Mar 26, 2010 | NEC DV-5800A Internal DVD Drive

1 Answer

My DVD/CD-ROM drives stop working. On the device manager itb says, Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Hi friend,
Firstly you update the DVD/CD-ROM drives form device manager and restart the system,if nothing happning in that condition you need to reinstall the DVD/CD-ROM drives through CD or net.


Feb 25, 2010 | LG SecurDisc 20x Internal Double-Layer DVD...

1 Answer

Gateway M-6848 arrived with vista home. used

Here is the easy solution to fix the issue :

Click on the link and follow instructions to fix the issue.

Jul 14, 2009 | Philips (JR4DVDRWK/00) DVD+RW Burner

1 Answer

Code 39 on DVD Philips SDVD8821

Download the latest driver from Acer site or phillips site.
Uninstall the device driver.
Windows should detect new hardware and start the wizard. Point to your drver installation file and install the driver.
Reboot. this should fix the problem.

Apr 26, 2009 | Acer TravelMate 4220AWLMi Notebook

3 Answers

Code 39 on DVD Philips SDVD8821

To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs 
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
    * HKEY_LOCAL_MACHINE     * SYSTEM     * CurrentControlSet     * Control     * Class     * {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
    * UpperFilters     * LowerFilters     * UpperFilters.bak     * LowerFilters.bak
5) If  any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor

7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Here is a link to their Email support:

Nov 25, 2008 | Compaq Presario Notebook

3 Answers

Code 39 on DVD Philips SDVD8821


The issue you have posted does require more information to troubleshoot and fix it, information like what type Version of windows you are using and does the drive in the device manager has a YELLOW ! Mark, is the drive is visible in on the device manager page under DVD/CD ROM drives option, however I am suggesting you few steps with the best of my expertise according to the information I could gather reading post which usually fix these kind of issues please follow the instructions below.
1. Click the Start button, click Run.
2. In the RUN box, type Regedit, and then click OK.
3. Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
4. Click the plus sign (+) next to SYSTEM.
5. Click the plus sign (+) next to CurrentControlSet.
6. Click the plus sign (+) next to Control.
7. Click the plus sign (+) next to Class.
8. Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
9. On the right side of the window, click UpperFilters. Click Edit on the menu bar.
10. Click Delete, and then click OK.
11. On the right side of the window, click LowerFilters.
12. Click Edit on the menu bar.
13.Click Delete, and then click OK.
14.Click File, and then click Exit.
15. Restart the computer normally.
NOTE: When you click the plus sign (+) next to a folder, it will expand displaying the folders it contains in the left-hand pane of the Registry Editor. When a folder is highlighted, its contents will be displayed in the right-hand pane of the Registry Editor.
In some machines any one of the filters like Lower or Upper filters options will be missing so do not worry if you are not able to find any one of the filters, just delete the one which is found and continue with the other suggested options.
After completing the above mentioned steps restart your computer.
Once the system is back to the desktop screen, please perform the steps mentioned below.
1. Click on start and right click on my computer then left click on properties.
2. Click on hardware on the top right hand corner and then click on device manager.
3. Click on the + sign next to DVD/CD ROM drives option.
4. Right click on the DVD drive option and left click on uninstall.
6. Click on the ‘Action’ and click on ‘ Scan for hardware changes ’ option
5. Close all the windows on the screen.
NOTE: You might need to reinstall any CD recording application or the DVD player Application if you have on your system if they start to not work completely, after doing this.


Malik Khan

Jan 30, 2008 | Acer Aspire T690 (AST690UP820A) PC...

1 Answer

CD-ROM Driver Problem

CD-ROM error codes cdr101, cdr102, cdr103 Test the CD-ROM drive.

Device Manager information and help Later versions of Microsoft Windows renamed this category to DVD/CD-ROM

Installing a IDE/EIDE CD drive Ensure you have a working bootable floppy diskette with CD-ROM drivers.

Click on the above links, Follow instructions.

Should get ya back in/ Please dont for get to Vote.Thank you.

Dec 14, 2007 | Compaq Presario R3000 Notebook

1 Answer

Cd\dvdrom drive

go to control panel, system, hardware, device manager, locate the drive, right click update driver, if fails, try windows update, if that fails google search for make and model and include "driver download"

Nov 11, 2007 | Toshiba SD M1712 Internal DVD Drive

3 Answers

Acer aspire 5102 with philips sdvd8821 dvdram drive

alright. bubul78, your post is in no way shape or form a solution for the problems given by other users. I too have a acer laptop with the philips dvd drive in it, device manager detects the dvd reader and says it is running with no problems. i can hear the drive read the cd when inserted, tho when trying to access the drive through my computer the window hangs at the hourglass for a min or so, then says please insert a cd. only solution is that something is physically wrong with the drive. ok so solution found, replace the cd drive. but where is acers sight to order replacement parts? poor site navigation in my opinion.

Nov 01, 2007 | Acer (KV.16X04.007) DVD Drive

Not finding what you are looking for?
Acer Aspire 5500 5570-2609 Laptop Logo

455 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Mohammed Ebrahim M
Mohammed Ebrahim M

Level 3 Expert

645 Answers

Alun Cox

Level 3 Expert

2678 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides