Question about LeapFrog Toys

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Leap reader won't turn on

My son's brand new Leapfrog Leapreader won't turn on. The orange charge light will come on when charging via usb, and whilst plugged in will briefly turn red if you hold the on/off button. Can not get system to work at all, or computer to recognise the usb plugged in?

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  • donna marie
    donna marie Dec 28, 2013

    Hi, I have the same problem with my daughters leapreader, was u able to get it working?

  • Russ Horwitz
    Russ Horwitz Jan 05, 2014

    I have the same problem as well, and none of the comments below apply at all. They appear to be referring to a completely different question.

  • sarah greene
    sarah greene Feb 19, 2014

    i have the same problem aswell..the light comes on to say its charging but cant turn it on or off theres no sounds or anything and shes only had it since christmasist

  • Yepi Mater
    Yepi Mater Apr 17, 2014

    Brand new Leapfrog Leapreader. Often it may signal button, or it does not matter what?

  • Yepi Mater
    Yepi Mater Apr 17, 2014

    Brand new Leapfrog Leapreader. Often it may signal button, or it does not matter what?

  • Yepi Mater
    Yepi Mater Apr 17, 2014

    Brand new Leapfrog Leapreader. Often it may signal button, or it does not matter what?http://www.friv4go.com

  • Laszlo Kestay
    Laszlo Kestay May 21, 2014

    My experience is that letting it charge for some tens of minutes is needed for it to start, even when plugged into the USB port.

  • Richard Brown
    Richard Brown Dec 26, 2014

    Let it charge for a least an hour. I was concerned that it was broken after reading some comments on the net. It was not - have patience before ringing customer services - I wish I had charged it before Christmas Day though!!!!

  • Maria Haque
    Maria Haque Sep 19, 2017

    Had the same problem. Tried everything nothing works.
    Bad product.... waste of money.... will not recommend it to anyone.

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I'm having the same problem with mine but on the faq on the leap frog connect i read that the product was defective and to contact customer support with it

Posted on Jan 24, 2014

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The pen wouldn't launch from app on the desktop or turn on manually for me either, You need to launch it through their website, it's a rollover button top right on the website page 'Launch Leapfrog Connect' the pen then auto turns itself on!

Posted on Feb 24, 2014

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  • Anonymous Oct 19, 2015

    With your answer I got it to work!! I had to launch leapfrog connect for the battery to charge, there was some sort of upgrade. Thank you very much!

  • Anonymous Jun 29, 2016

    Where did you find this button? Because I looked all over the website and cannot find it...

  • Anonymous Oct 24, 2016

    I cant find the button either....Please advise.

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Same problem wouldn't turn on after charging in my pc usb socket....connected it to a mains usb charger, it fired right up again

Posted on Mar 04, 2015

  • Tamara Deering Jul 30, 2015

    I did what you suggest whammo turned straight on thank you think it just needs that extra surge maybe?

  • Melvyn Da Silva
    Melvyn Da Silva Oct 24, 2016

    It does start but once I unplug it, it turns off again...

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We bought this item..Lead Frog Leap Reader Pen for our grandson as a teaching tool..but..we could never get to to turn on,let alone operate! Returning it to the store..Not At All Happy With This Product!

Posted on May 08, 2015

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This is the third Leapfrog toy we are getting and 2 out of 3 have been junk. I wouldn't buy this brand at all but it was a christmas present so we got it. I could not get it to work on one of our computers (windows 8), but on the other one (much older computer) eventually it worked. In fact I was pressing the on/off button like mad as I was getting quite frustrated with it and it came on. Their application is very poor with no feedback what it is doing, it gives no sign that the toy is plugged in even though it is, then all of a sudden after about 3 minutes it decides to cooperate - very frustrating. And all this for what?? so that I can install some story and a song. Why cant it come with these things preloaded and ready to go?? Leapfrog is an evil company.

Posted on Jan 12, 2015

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Awful product. Simply not fit for purpose. Had several of the frequently seen issues. Spent a significant amount of time following all advice on the official help and this forum. It should not be this difficult to use a product aimed at small children. Very frustrating. Very disappointed daughter. My advice - get a refund!

Posted on Jan 01, 2015

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This happened with the first Didj we bought. Struggled to open the battery case with the stupid recommended dime. [Use a screwdriver instead - better able to push down the lever inside the case.] The 1st Didj never turned on. Totally dead. Exchanged it. The second Didj was easier to open compartment to install batteries and turned on immediately. Reommend you take it back.

Posted on May 04, 2009

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SOURCE: My daughter's Leap Frog Tag reader pen will simply

Hello I will try to help you. If the pen was working up until the batteries died then the problem logically would be solved by putting in new batteries. That said, remove the "new" batteries and install them in another device to be sure that they are good. Some new batteries die in the package before being used.

Then make sure you are putting the batteries in correctly, pay attention to the + and -.

Finally, you can clean the ends of the battery chamber by using a pencil eraser and rubbing it on the metal contacts.

Let me know if one of these things fixes your problem as I have additional ideas.

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Call them they have plenty more codes! I had a terrible time getting mine to work.

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