Question about LeapFrog Toys
My son's brand new Leapfrog Leapreader won't turn on. The orange charge light will come on when charging via usb, and whilst plugged in will briefly turn red if you hold the on/off button. Can not get system to work at all, or computer to recognise the usb plugged in?
I'm having the same problem with mine but on the faq on the leap frog connect i read that the product was defective and to contact customer support with it
Posted on Jan 24, 2014
The pen wouldn't launch from app on the desktop or turn on manually for me either, You need to launch it through their website, it's a rollover button top right on the website page 'Launch Leapfrog Connect' the pen then auto turns itself on!
Posted on Feb 24, 2014
We bought this item..Lead Frog Leap Reader Pen for our grandson as a teaching tool..but..we could never get to to turn on,let alone operate! Returning it to the store..Not At All Happy With This Product!
Posted on May 08, 2015
This is the third Leapfrog toy we are getting and 2 out of 3 have been junk. I wouldn't buy this brand at all but it was a christmas present so we got it. I could not get it to work on one of our computers (windows 8), but on the other one (much older computer) eventually it worked. In fact I was pressing the on/off button like mad as I was getting quite frustrated with it and it came on. Their application is very poor with no feedback what it is doing, it gives no sign that the toy is plugged in even though it is, then all of a sudden after about 3 minutes it decides to cooperate - very frustrating. And all this for what?? so that I can install some story and a song. Why cant it come with these things preloaded and ready to go?? Leapfrog is an evil company.
Posted on Jan 12, 2015
Awful product. Simply not fit for purpose. Had several of the frequently seen issues. Spent a significant amount of time following all advice on the official help and this forum. It should not be this difficult to use a product aimed at small children. Very frustrating. Very disappointed daughter. My advice - get a refund!
Posted on Jan 01, 2015
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: Leapfrog Leapster touch screen
Press the ? button and hold it while turning unit on.
Press the "a" button to select touch calibration
Press each + with the stylus
Posted on Apr 19, 2009
You have to keep clicking the arrow underneath the message. Each time your child plays, you earn 60 tokens or whatever. You have to click through all of those messages until you can play. It's confusing, because all of the messages or the same, but keep clicking that right arrow and eventually you'll be done!
Posted on Nov 14, 2010
SOURCE: My son's leapfrog didj will
This happened with the first Didj we bought. Struggled to open the battery case with the stupid recommended dime. [Use a screwdriver instead - better able to push down the lever inside the case.] The 1st Didj never turned on. Totally dead. Exchanged it. The second Didj was easier to open compartment to install batteries and turned on immediately. Reommend you take it back.
Posted on May 04, 2009
Hello I will try to help you. If the pen was working up until the batteries died then the problem logically would be solved by putting in new batteries. That said, remove the "new" batteries and install them in another device to be sure that they are good. Some new batteries die in the package before being used.
Then make sure you are putting the batteries in correctly, pay attention to the + and -.
Finally, you can clean the ends of the battery chamber by using a pencil eraser and rubbing it on the metal contacts.
Let me know if one of these things fixes your problem as I have additional ideas.
Posted on Jun 08, 2009
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