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Sumvision External SATA hard drive not responding

Dear Experts,

My Sumvision external SATA hard drive is failing to respond. When Iplug the USB cable in, the LED flickers once, but then goes dark. Alittle two-tone alarm sounds (really quietly) for about 20 seconds, butthen stops.

Basically, the whole unit seems to be dead. My kid's photos are on there, and I couldn't bear to lose them!

Many thanks,

Nick

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If you can try it on a different usb port on the back of the computer if its still the same then has it got any other connectors ie firewire , maybe try it on a different machine, if its still the same then if its not under warranty I would be tempted to carefuly take the enclosure apart and attach the hard drive directly to your computer via the correct interface ( IDE or SATA )

If you dont have a sata port you can buy a sata PCI card cheaply also there are kits which will allow you to connect an external hard drive / optical drive directly to your computer via usb which may allow you to retrieve your data

http://www.amazon.com/s/ref=nb_ss_gw_0_12?url=search-alias%3Daps&field-keywords=sata+ide+to+usb+2.0+adapter&x=0&y=0&sprefix=sata%2Fide+to+

If you go to amazon or www.newegg.com and search for sata ide to usb 2.0 adapter

that should allow you to get one cheaply.

Assuming its a 2.5" drive, if its a regulard 3.5" hard drive size then just attach it directly to your computer.

If you are having issues with it detecting on your computer then it may be the hard drive in which case you may have to have a play around with the bios, if you still have issues as a very very last resort you can put it into a water tight freezer bag and freeze it over night and try it again.

But hopefully its not that serious.

Posted on May 17, 2009

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Sumvision External SATA hard drive not responding


Hi Nick,

There's a simple and cheap solution that often works, a slightly more expensive one that works in about 60% of the remaining cases and a more expensive($1000+) solution that covers almost all the rest.

First, the cheap one. Go to the computer store, buy a new enclosure for the drive and have the techs there install and test it for you. If the failure is in your current enclosures circuitry this should fix your problem for under $50. If it doesn't work, you can simply not buy the item. If it does, buy a stack of CD's or DVD's while you're there and make sure you make a second copy of the pics and filem somewhere safe, cool and dry. The point of these backup drives is to have a second copy, if it's yur only copy and fails the solutions can be expensive.

Second, if the above fails to garner results, send it to Armor-IT Data Recovery, They only Charge $50 flat fee to assess the drive and will either recover the data or send it to the Third level for you if they are unable to get your files back. They usually quote final price between $100-$400 depending on the type of recovery required.

If they cannot recover the drive they will already have all the diagnostics done and will contact the most appropriate high level recovery facility and get you a firm quote to approve/decline before shipping the drive to them.

All in all good odds you'll get the drive recovered, just a question of which method,


Hope this helps FixYa,


Chris

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Hi, As I have responded to a similar post, this is a common problem with external storage. Based on your post/description: 1. Your laptop does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem; 2. Try replacing the cable - again if a no go, so it's not an interface/cable problem; 3. That leaves you only with the WD500GB itself as the possible at fault. An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure. Your possible options: a. Claim warranty/replacement; b. Replace the HD only; c. Physically remove the HD and connect it directly inside a desktop either as IDE or SATA and run manufacturer's diagnostic and/or third party recovery software; d. Seek services of professional data recovery firms (if data/files are mission critical); Hope this be of some help/idea. Post back should you need further information. Good luck and kind regards.

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