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If your bike works when you have the charger connected but doesn't whith the charger disconnected and just the battery then your battery is not charged or you have a bad connection between the battery and ebike.
If the battery charger is showing green then it normally means that charging has stopped charging and there is no current flow to battery. This could be because the battery is fully charged, OR there is an open circuit (broken wire, etc.) between the charger and battery, OR your battery is so flat the voltage is below the low voltage cut-off point of the charger so the charger is not switching on.
You need to check the voltage out of your battery and compare it to the LVC of your charger (should be specified in the user manual), but from what you have described I'd say you need to replace your battery.
have yoy checked that the battery is well pluged. meaning possitive with possitive and negative with negative. sometimes grasse is stock on the joints of electricity, so brush them with a metalic brush, that should solve the proble.
Allow some more time for it to charge as depending on the battery and the rate at which the charger is charging the charging time may vary.Also if the battery was completely empty it may take some time to charge.To summarise allow some more time for the battery to charge, if it makes no difference then take it back to the shop.Hope this helps.