- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
1. the first thing I would suspect is a dead battery
2. If it does not showing charging when connected to the charging cradle:
A. it could be either a bad charging cable, wall adapter, cradle, bad battery, or the internal charging connectors.. Do a process of elimination only with OEM Samsung cables and charging adapters.
Note: the Samsung Smartwatch charging cradle is not normally sold in stores, so if you lost it contact Samsung support to get another one [1+(844) 454-5925], or download the Samsung+ app from the Google Play App Store to access Samsung Support contact information
B. If the Smartwatch has been on the shelf for a long time (either in store or not used after a long time) the battery will deplete itself so low that it needs to be trickle charged for 10 hrs or less depending on how dead the battery is.. Rather than being put on it's regular charge adapter for a few. Try inserting the charging cable into a computer USB port instead of into the wall charger adapter (see attached video)
3. If the Smartwatch is on, but won't turn off:
A. it may be a software issue.. Like an app you installed is clashing with another, or maybe an update got corrupted by a bad bandwidth connection.. If this is the case reset the watch and start over.
B. It's possible you have too many things going on and all the RAM memory (the brain) not storage space, has been used up.. Which is a temporary crash, just like when you over load your brain with too much stuff at one time..