Question about Toshiba Satellite L355-S7817 Notebook

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Black Screen Error, Windows Vista Dosenot Boot

Hey everyone, i have a Satellite L355-S7817, Vista home premium Sp1, (had it for a few months) and it wont boot anymore, so other i got an black screen error on my laptop it said to restart it, so i did, then my laptop just wouldn't stat up any more, i have no idea why? so i put in the recovery disks that came with my laptop to just reinstall every thing like if i just got it out of the box, and as i follow the instructions that the Toshiba recovery wizard disk says, and as its "coping files" i get a blue screen error saying "a problem has been detected and windows has been shut down to prevent damages to your computer DRIVER_IRQL_NOT_LESS_OR_EQUAL" and say to restart or what ever and just keeps doing that. Tech Info: "STOP: 0x000000D1"( 0xCCE491E0, 0x00000002, 0x00000000, 0x8CE42FD7) Then i restart my system and a black screen come up saying "BOOTMGR missing" so now i have nothing that works, i have retried the disks but same error with blue screen. and some times it says out in second **** then i get another error "STOP: 0x000000DE" i have also tried doing the safe mood and docent come up, nothing works. im in need of help, i haven even tried to get it repaired with Toshiba because its still in warranty, but they just ***** me out and say they are not gonna fix it, im in need of help!

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You have a complicated issue that is very difficult to repair using this one way conversation method. I must, however, compliment the detail of your description.

From what I can see, you have a problem with one of two, or possibly two of two things. One message says your network card is not functioning properly, the other says your hard drive is not functioning properly.

Either of these issues may be either the device which has failed or the software which controls it has failed.

If you have access to another machine, you may be able to remove the hard drive and test it (this would be my first choice, since a recovery disk should still work even if the Network card does not).

By testing the harddrive, you can be sure it is working properly. If it is working properly, the next test would be on the memory. Believe it or not, memory often will stop a system from reading data off the DVD drive during recovery or installation of the operating system.

This one would be much easier for me to help you diagnose if I had it in my possession, and I'm certain most techs will tell you the same thing.

Additionally, the recovery disk may actually be bad, and this can be investigated with a visual inspection. Look for scratches and fingerprints on the disk.

And often, Windows Vista does not install unless the BIOS is set to the INSTALL OS mode. Different machines do this differently; and again, if you had another machine that was working, it would help.

Good luck.

Posted on May 17, 2009


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