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Kurio 7s tablet will turn on but not go to initial setup stays on boot animation

It will turn on but the second screen on the kurio 7s tablet is called boot animation and it will not go past this. it will not go to the intial setup. we purchased three of these for our grandchildren from santa and the first two setup fine

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I found this on the kurioworld parents support page at the following link:

http://www.kurioworld.com/k/us/parents/support/7/gettingstarted Frequently Asked Troubleshooting
My Kurio is stuck at the loading screen

Please follow the directions below to recover your device: 1.Hold the power button for 10-15 seconds to force the device to power down.
2.With the power completely off, press and hold the volume up "+" button.
3.With the Vol. "+" button still held, press the power button to turn on your device.
4.Once the device powers on, you may release the power button. You will then boot into a Recovery screen. You may need to press the Vol. "+" button to get the options to appear.
5.Using the Volume "-" button to navigate, please highlight and select (using the power button) "wipe data/factory reset".
6.From there, you will need to select the "YES" option.
7.Once complete, please select "reboot now".

Posted on Dec 25, 2013

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