Question about RIM Blackberry 8310 8320 8330 Curve 8100 8110 8120 8130 Pearl Car Charger / Veh

1 Answer

Phone has error code 507 with a square and a triangle, and a line running trough it

Getting error code 507, after trying to install an upgrade, now phone does not function at all

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Cause:
This error message can have the following causes:

While using the Application Loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.
The Power Management feature on the computer turns off the USB ports.
The BlackBerry smartphone is connected to a laptop computer using a docking station.

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Resolution
The following are possible resolutions for this issue.
Cause 1

While using the Application Loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.
Resolution 1

Complete the following steps:
Verify that you have the BlackBerry Device Software installed on your computer. For instructions, see KB03295.
If your BlackBerry smartphone is connected to a laptop computer in a docking station, disconnect the laptop computer from the docking station and connect the BlackBerry smartphone directly to the laptop computer.
If a third-party program, such as a virus scanner, is using the same communications port (COM port) as BlackBerry® Desktop Manager, close the third-party program to free the COM port for use.
If you are using a USB adapter to connect your BlackBerry smartphone to a serial port on your computer, temporarily connect your BlackBerry smartphone to a computer with a USB port.
Open BlackBerry Desktop Manager and double-click the Application Loader icon.
Use the Application Loader tool to install the BlackBerry Device Software.

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Cause 2

All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.

Resolution 2

Complete the following steps:

Open BlackBerry® Desktop Manager and double-click the Application Loader icon.
Use the Application Loader tool to install the BlackBerry Device Software.

--------------------------------------------------------------------------------
Cause 3

The Power Management feature on the computer turns off the USB ports.
Note: This resolution is for Windows® XP users only.

Resolution 3

Complete the following steps:

On your computer, click Start > Settings > Control Panel.
In the Control Panel, double-click the System icon. The System Properties window opens.
Click the Hardware tab of the System Properties, and click Device Manager.
In the Device Manager, double-click Universal Serial Bus Controllers.
Right-click the first USB root hub, and click Properties.
In the Properties window, click the Power Management tab.
Clear the Allow the computer to turn off this device to save power check box.
Repeat steps 5 to 7 for all other USB root hubs.
Restart your computer.
--------------------------------------------------------------------------------

Cause 4

The BlackBerry smartphone is connected to a laptop computer using a docking station.

Resolution 4

Complete the following steps:

Disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer using a USB cable.
Re-install the BlackBerry Device Software using the Application Loader tool.

Posted on Aug 13, 2009

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dear,
i have the problem of 507 error on my blackberry model 7290. please be of help and tell me what to do about it.
thanks
ogbonna

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