Question about GE WSM2700D Top Load Stacked Washer / Dryer

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I have a GE WSM2700D stackable washer. The machine fills up with water and spins but does not drain the water. Could it be the pump?

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More than likely, it's pulled a small article of clothing over the rim of the inner perforated tub and into the outer drum. There's a drain hose from this drum to the pump.
The blockage could be located at the mouth of the drain hole on the outer drum.
You'll need to remove the front cover for access. Here is an interactive diagram of a typical GE Washer.
If you can remove the front, you can check the location of your blockage.
If it's not blocage, it could be the pump belt is loose or fallen off its pulley.

My bet it's a blockage.
Use a piece of coathanger wire with a small hook bent on the end and fish between the two drums... you may need to tip the top panel out of the way. Also squeeze the drain hose and feel for blockage, and check the interior of the pump... some pumps are opaque and you can see inside without removing the hose.... you may need to remove the hose to look inside, but beware, if the drum is full of water, this can be a messy job due to gravity and a drum full of soapy water.
You can pinch the hose closed with pliers while you take the hose loose from the pump, but be prepared for leakage...
If the blockage is in the pump, you can sometimes reach in with the hooked coathanger wire or a pair of needle nose pliers...

If you stop the machine during its spin, and then restart, does the water drain a bit? if so the blockage is in the drum (the start-stop will allow the blockage to float away from the drain until it gets relodged... ).
Let me know what you find out...
K

Posted on May 17, 2009

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Posted on Jan 02, 2017

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