Question about Microtek ScanMaker V6UPL Flatbed Scanner

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Computer does not recognize the scanner

Do I plug in the USB cable before or after installing the driver?

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In normal circumstances it is after.

Posted on May 17, 2009


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1 Answer

Scan potter

Check using a new USB cable. Unplug everything else plug into USB except for mouse and keyboard. If not work. Un-install driver and software. Download driver and latest software. Reinstall printer using driver only. Then use Paint to test it.

Feb 01, 2013 | Microtek ScanMaker 9800XL Flatbed Scanner

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Scanner A3USB is not recognizing in vista. What should i do to fix this problem.

Make sure the device is not plugged into the computer during the drivers install. After all the files are installed plug the device into the computer. DO NOT PLUG DEVICES INTO "FRONT" USB PORTS ON THE COMPUTER AS THESE ARE "HUB" PORTS AND the system may not "see" the device.

download drivers by clicking here ---> web.EXE
install them then plug in the scanner when it tells you to

Apr 13, 2011 | Mustek A3 USB Flatbed Scanner

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I dont know much about pc how do i get my scanner on my pc

THE steps will guide you through a successful scanner to pc interaction
  • 1

    Unpack your new scanner and set it up. Follow package directions and setup instructions to assemble any parts that need assembly.

  • 2

    Plug in your scanner and power it up.

  • 3

    Insert the setup CD in your CD-ROM or DVD drive. It should autotomatically run. If it doesn't, click on "My Computer" and then on the CD or DVD drive to open the CD. Look for a Setup.exe file. Double-click on it to launch the setup disk.

  • 4

    Follow the onscreen prompts to complete the end-user agreement and install the necessary drivers and software to run your new scanner.

  • 5

    When prompted, connect the USB cable to the scanner, then plug the other end into the USB port on your desktop PC.

  • 6

    Windows will recognize that a new device is available on your computer, and find the necessary software and drivers to install it.

  • 7

    Restart your PC if prompted to do so.

  • 1

    Check all cable connections to be sure that they are secure.

  • 2

    Disconnect the USB cable from the desktop and the scanner.

  • 3

    Turn off your computer and let it cool down for 10 minutes.

  • 4

    Turn the computer on, then turn the scanner on. Reconnect the USB cable to the scanner. Try connecting the other end of the USB cable to a different port on your computer.

  • 5

    If none of these suggestions solve your problem, uninstall the scanner and start over.

  • Oct 02, 2010 | Epson Perfection 1670 Flatbed Scanner

    1 Answer

    The computer don't recognizes the scanner

    There are a few fixes here.

    First did your computer pop up saying it found new hardware when you plug the usb cable in? If no try changing the usb cable.

    Second, did you install via kodak disk or let windows install it? (You will need the kodak drivers located here.)

    Finally, where are you trying to scan from? Also, have you checked to see that it shows a scanner installed in device manager (right click on my computer then click on properties)?

    Let me know if this works.

    Feb 17, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

    1 Answer

    I purchased my Microtek ScanMaker 3800 many years ago. I still have the installation CD. Recently I purchased an HP laptop running Vista. My question: is it all right to plug in the scanner directly...

    First connect your scanner to computer with usb cable.
    Then insert disk in rom then install driver and software from disk.
    It is not matter that first you connect scanner or install driver but if you connect scanner first your computer recognized it then you can install driver from disk.
    Let me know if you need further assistance.
    Thanks for using FixYa.

    Jan 13, 2010 | Microtek Computers & Internet

    1 Answer

    Same problem.Scanner does not connect to my PC with Windows XP

    Did you plug the scanner's USB cable into the computer, BEFORE you installed the drivers?

    This can lead to a driver conflict.
    When a hardware device is connected to a computer, Windows automatically sets out to match up drivers for it. If no driver is found that ->directly matches the device, Windows matches up one of it's generic drivers. Kind of a "One size fits all", type of thing.

    Then THE drivers are installed. Now Windows has a conflict of drivers.
    Windows: "Do I use these, or THESE?"

    Suggest you unplug the USB cable from the scanner to computer, (If plugged in) Turn the scanner off, and unplug it from power.

    Then go to All Programs, (Start>Hover your mouse on All Programs), and look at the list to the right for the Agfa Snapscan software.
    See if an "Uninstall" option is listed. If so click on it. (If it asks if you wish to save preferences - NO!)

    If not, go to Add/Remove Programs, (Start>Control Panel>Add/Remove Programs), and find the Afga software in the list. Click on Remove.

    DO NOT restart your computer, (Even if it asks)
    Shut your computer down normally. (Start>Turn Off Computer>Shut Down)
    Unplug your computer from power.

    Press the Power ON button in, and Hold it in for a count of at least Five seconds. (Count, 1001,..1002,..1003,..1004,..1005)
    Let go of the Power On button.
    Do This ->Two more times.

    What you are doing is clearing any CMOS Error Codes, (And resetting BIOS back to the factory default settings)

    Plug your computer back into power. WAIT 1 minute, then turn it on.
    After Windows has fully loaded, install the drivers from the CD disk you burned them to. If you didn't save the drivers to a CD disk, download the drivers again. Install them with the Installation Wizard.

    After you're done, restart your computer.
    After Windows has fully loaded again, plug the scanner back into power. If it sounds like it's resetting itself, wait until it's done. Now plug the USB cable into the computer from the scanner, turn the scanner on.

    Aug 13, 2009 | Agfa SnapScan 1236s Flatbed Scanner

    1 Answer

    Downloaded Driver but the scanner still is not being recognized

    The only thing i can think of is that you might have a USB problem. I've had similar problems but never been able to fix them =/. Install the original files that came with your computer, if you still have the disk.

    Apr 01, 2009 | Canon CanoScan N670U Flatbed Scanner

    1 Answer

    Computer no longer recognizes my scanner

    If you are using a multi port USB adapter that allows you to plug many devices into one USB port it may interfere with the scanner. Try uninstalling your Epson driver then download the newest one from the Epson website.

    Install the newest driver first then plug your scanner into a single USB port on the computer instead of the multi port.

    Mar 31, 2009 | Epson Perfection V500 Flatbed Scanner

    1 Answer

    Scanner Not Recognized

    You need to remove the yellow question mark on the device manager. Click on the plus sign of the Question mark icon. Right click on the item that will be displayed under the question mark and then uninstall. You need to uninstall the drivers as well. you can doo it on add/remove programs(winxp) or program features (vista). Unplug the USb cable/ Download drivers from and you just need to choose the right driver for your windows version. After Installing the TWAIN driver and Epson scan utility, you need to restart computer. When computer is ready you can plug in the usb cable and open up Epson Scan on your desktop

    Jan 28, 2008 | Epson Stylus CX5000 InkJet Photo Printer

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    Windows can't find driver for FI-5660C

    THE PROPER WAY ON INSTALLING USB DEVICES 1. Do not plug in your device right away. Install all drivers and software first! 2. Reboot 3. Plug the power or turn on your USB Device 4. Plug in the USB Port. 5. Windows Will detect the Device Automatically. Finish! Hope this helps.

    Sep 19, 2007 | Fujitsu fi-5650C Path-Through Scanner

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