Question about Dyson Slim DC18 All Floors HEPA Bagless Upright Vacuum - Iron/Titanium/Yellow

1 Answer

The brush rotates on my dyson slim but there is no suction. though there is suction from the hose... has anyone any ideas????

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  • jtoldale May 17, 2009

    i have tried the cleaning but it still does not work

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  • Master
  • 744 Answers

Un-plug the machine first. Turn the unit over and remove the bottom plate. Check for and remove any debris in, around, or behind the beater bar assembly. While you're in there, look at the beater bar ends where the bearings sit. and clean any debris, hair, etc, from those areas as well.

Posted on May 17, 2009

  • jdthefixer May 17, 2009

    Then the machine must be obstructed from the lower plate area to the bag/hose area.

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The vaccum works fine but when I use the hose the brushes don't rotate and neither does the hose have any suction


Hi there,

I'm sorry to hear you're having difficulties with your DC18. The brushbar is designed not to rotate when the machine is standing upright, so this is nothing to be concerned about.

However, if there is no suction from the hose, there may be a blockage in the machine. To resolve this, please follow the steps shown in our online Support guide:

http://www.dyson.com/support/help.asp?article=1049&product=DC18-ALLFLOORS

You may also want to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

If you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 25, 2012 | Dyson Slim DC18 All Floors HEPA Bagless...

1 Answer

My dyson slim dc18 has suction in hose attachment but no suction in floor attachment. Tried to clear any obstruction by running clothes hanger in rectangular opening that empties into cannister and also...


Hi its Darran at Dyson.

It would be worth checking that the brush bar is turning when the machine is in the vacuuming position. If it is not turning, please press the re-set switch located on the cleanerhead.

If this starts the brush bar turning but does not solve the problem, please check the cleanerhead for blockages and remobve any threads or hair trapped around the brush bar.

Shoudl you need any further help or advice, please contact our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service


Apr 19, 2010 | Sharper Image Dyson Slim DC18 All Floors...

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Dyson 18 slim the rotating brush bar will not rotate. Was working fine until I got the edge of a tablecloth caught in the brush, pulled it out ok but now the brush will not rotate fast, but will rotate by...


If the DC18 has a proteted belt then it will have to be replaced by a Dyson engineer or repairer. If the cleaner has a removable sole plate where the beater bar is then remove it and replace the belt - sounds like the belt has snapped and needs to be replaced. if your DC18 is still relatively new it should still be under guarantee.

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1 Answer

Suction loss on dyson animal


Hi.

Keep the axe on hold try this first.


Ok first thing to do is remove & clean the 2 piece premotor filter or purchase new.

Now remove soleplate from bottom of machine to do this rotate the 3 plastic screws to unlock position. Lift sole plate off now remove any blockagers or fluff that may be built up over the brush roller.
Remove hair from brush roll using scissors.

Check short clear hose for blockages & any damage rips or tares if it is damaged purchase new hose.

Now look at belts & rotate brush roller it should turn relatively easy if it is difficult to turn by hand remove the brush roller & pull off the end caps the axle will come out with one of the caps.
Check the roller bearings clean away dust build up replace end caps & axle spin roller holding on to end cap if freely to spin refit back on to machine.

If its stiff to rotate you will need new roller.

Now pull off the 2 inspection ports check them for bits of paper etc especialy the (U) shaped port at bottom rear of machine this can contain pens pencills stones all sorts of items that hinder the suction.

Now check the long flexi hose & metal wand for any obstructions.

If after all this machine is still not working correctly go to this site http://dysonmanuals.llc.nu/

On this site you will find Dyson service manuals covering poor suction, clutch,motor, etc.

Chris...

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