Question about Apple iPod touch

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Screen goes white, can't update itunes software to restore

I can no longer update my itunes software meaning that i can't restore my ipod touch, which the screen has gone white and ive tried everything on the site and it won't work, please help!!!!!!

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  • Apple Master
  • 688 Answers

Hi,

The white screen problem is a known problem to Apple and if you make an appointment
at your local apple store. They will more than likely replace it for no charge.

Don;t wait, call them, make an appointment at the genius bar and go in.



If this helps you leave a vote at fixya

Posted on May 17, 2009

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1 Answer

Recovery mode with out using the power button


An iPod Touch's "Recovery Mode" is for alleviating major operating system issues.
Recovery Mode rolls back your iPod's operating system, stripping problematic updates and downloads from the unit.
The goal of this total system recovery is to revert the iPod to a stable, usable version.
Before you use Recovery Mode, exhaust other troubleshooting methods.
In some cases, Recovery Mode is triggered automatically after a failed system update or system restore.
When it goes into Recovery Mode automatically, you cannot use your iPod until you complete the recovery process.
You can get your iPod Touch out of Recovery Mode using Apple's free iTunes software.

Turn on your computer and open iTunes.
If you are prompted to download any new iTunes updates, install the updates before proceeding.
Plug an iPod USB cable into your computer.
Do not plug the other end into your iPod Touch yet.

Turn off your iPod Touch. If the iPod Touch is already shut down, skip this step.
Press and hold the Home button on your iPod Touch, and plug the other end of the USB cable into your iPod Touch.
Release the Home button after you see a white USB icon and the iTunes logo appear on your iPod Touch's screen.
At this time, a pop-up should appear on your computer screen, explaining that the software has detected an iPod in Recovery Mode.
Click "OK."
Click on the iPod Touch from underneath the "Devices" heading on the left-hand side of your screen.
Click on the "Home" tab, and then click "Restore."
Once it's restored, your iPod Touch goes out of Recovery Mode and you can start using it again.
The restoration process takes a few minutes.
Do not disconnect your iPod Touch until a prompt appears, letting you know the system restored successfully.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808

Jul 31, 2013 | Apple iPod touch

1 Answer

Ipod froze


A white screen on an iPod Touch is the sign of a generic error, meaning you won't get a specific error message. Usually when this happens the white screen won't change and the iPod is frozen on that screen. Apple Support outlines a specific series of steps to take to deal with this problem, from turning the iPod Touch off to completely reinstalling the operating system if necessary.

What the White Screen Means The white screen is a sign that a software error has occurred in the iPod Touch. Unless you received an error message first, it's usually something near the root level of the iPod's operating system that caused the iPod to cease functioning normally. Rather than shut off completely, it goes to this white screen to let you know there's been an error. Unfortunately you usually lose unsaved information when this occurs. b> Resetting b> Try turning the iPod Touch off, then on again. This is the simplest way to reset your iPod Touch. If it remains stuck on the white screen, force a reset by holding down the Sleep button (top right corner) for about 10 seconds. The screen will go dark, then the Apple logo will appear. If it turns off and doesn't turn on again, the battery may be too low. b> Restore b> If a manual reset doesn't work and the screen remains stuck on a white screen, you'll need to restore the iPod to reinstall its operating system. Plug your iPod, via its charger cable, into your computer. Open iTunes and click on your iPod, then the "Restore" button on the main screen. b> Problematic Apps b> If you consistently receive a white screen while using a particular app, the app may be faulty or installed incorrectly. Try re-syncing the app to your iPod Touch and see if that solves the problem. Otherwise, you may need to delete the app to avoid the white screen problem.
b>

Jan 27, 2013 | Apple iPod touch

2 Answers

Help please tell how to exit recovery mode


How to Fix an iPod Touch Stuck in Recovery Mode With a Free Program
An iPod Touch's "Recovery Mode" is for alleviating major operating system issues. Recovery Mode rolls back your iPod's operating system, stripping problematic updates and downloads from the unit. The goal of this total system recovery is to revert the iPod to a stable, usable version. Before you use Recovery Mode, exhaust other troubleshooting methods. In some cases, Recovery Mode is triggered automatically after a failed system update or system restore. When it goes into Recovery Mode automatically, you cannot use your iPod until you complete the recovery process. You can get your iPod Touch out of Recovery Mode using Apple's free iTunes software.

Things You'll Need
-Apple iTunes-USB cable


Instructions
1 Turn on your computer and open iTunes. If you are prompted to download any new iTunes updates, install the updates before proceeding.
2 Plug an iPod USB cable into your computer. Do not plug the other end into your iPod Touch yet.
3 Turn off your iPod Touch. If the iPod Touch is already shut down, skip this step.
4 Press and hold the Home button on your iPod Touch, and plug the other end of the USB cable into your iPod Touch.
5 Release the Home button after you see a white USB icon and the iTunes logo appear on your iPod Touch's screen. At this time, a pop-up should appear on your computer screen, explaining that the software has detected an iPod in Recovery Mode.
6 Click "OK."
7 Click on the iPod Touch from underneath the "Devices" heading on the left-hand side of your screen.
8 Click on the "Home" tab, and then click "Restore." Once it's restored, your iPod Touch goes out of Recovery Mode and you can start using it again. The restoration process takes a few minutes. Do not disconnect your iPod Touch until a prompt appears, letting you know the system restored successfully.

Dec 24, 2011 | Apple iPhone Audio Players & Recorders

1 Answer

How do i over ride the passcode on my ipod touch


Hi

Some iPods, such as the iPod Touch, include a passcode option as a security feature. The passcode is intended to deter thieves from stealing the device and to discourage any unauthorized use. If you have set up a passcode on your iPod and now have forgotten it, you can bypass the passcode screen. Bypassing the passcode screen requires that the device be fully restored. Restoring the iPod will remove all files from the device. Only files in the iTunes library, or in another place on the computer, can be restored. Once restoration is complete, you can update the iPod.



What you need? USB CABLE



Bypass the iPod Passcode and Restore the Device

1 Open the iTunes software on your computer. If you don't have iTunes installed, see Resource for download link.

2 Connect the iPod to the computer using the USB cable.

3 Press and hold down both the "Power" and "Home" keys simultaneously for 10 seconds or until the screen goes black. Now release the "Power" key.

4 Release the "Home" key when the message "We have detected an itouch in recovery mode" appears. Confirm that the iPod will be restored.

5 Hit "Back up" to save your iPod settings when prompted.

6 Select the "Restore" option. Allow restoration to begin. Make sure to keep the iPod connected to the computer and iTunes open. Once complete, the Apple logo will display on the iPod screen, and iTunes will notify you when the process is complete.



Update the iPod

1 Open iTunes and connect the iPod to the computer using the USB cable.

2 Select your iPod under "Devices" in the left pane.

3 Click the "Summary" tab.

4 Click the "Check for Update" button. The iTunes software will check for any available updates. Follow the additional prompts to confirm and install the updates.

Oct 25, 2011 | Apple iPod touch

2 Answers

I forgot the password to my ipod touch


There is only one way, you must restore the ipod which wipes out everything if you forgot it.

Updating and Restoring iPod touch Software
You can use iTunes to update or reinstall iPod touch software, restore default settings, and delete all data on iPod touch.
• If you update, the iPod touch software is updated. Your downloaded applications, settings, and data aren’t affected.
Note: In some cases, an update may also include restoring iPod touch.
• If you restore, the latest version of iPod touch software is reinstalled, settings are restored to their defaults, and data stored on iPod touch is deleted, including downloaded applications, songs, videos, contacts, photos, calendar information, and any other data. If you’ve backed up iPod touch with iTunes on your computer, you can restore data from the backup at the end of the restore process.
Deleted data is no longer accessible via the iPod touch user interface, but isn’t erased from your iPod touch. For information about erasing all content and settings, see “Resetting iPod touch” on page 122.
Update or restore iPod touch:
1 Make sure you have an Internet connection and have installed the latest version of iTunes from www.apple.com/itunes.
2 Connect iPod touch to your computer.
3 Select iPod touch in the iTunes sidebar and click the Summary tab.
4 Click “Check for Update.” iTunes tells you if there’s a newer version of the iPod touch software available.
5 Click Update to install the latest version of the software. Or click Restore to restore. Follow the onscreen instructions to complete the restore process.
For more information about updating and restoring iPod touch software, go

Feb 06, 2010 | Apple iPod touch

1 Answer

First gen i pod touch, white blank screen


  1. Back up your iPod Touch's data to your computer before the restore to prevent losing data. You'll need to reinstall it after the restore process.
  2. Connect to the internet and install the latest version of iTunes from the Apple website.
  3. Make sure your iPod Touch is connected to your computer.
  4. Pick "iPod Touch" in the Source pane of the iTunes program.
  5. Click on the Summary tab.
  6. Choose "Check for Update."
  7. Select "Restore" and follow the instructions to finish restoring your iPod Touch.
  8. Complete an Advanced Restore
  9. If following the steps in the previous section did not work, follow these steps to perform an advanced restore. Turn off the power on the iPod Touch.
  10. Plug the iPod Touch into your computer.
  11. Power on the iPod Touch.
  12. Press the "Home" and "Sleep/Wake" buttons together for 5 seconds until the Apple logo appears.
  13. Release the "Sleep/Wake" button but continue holding down the "Home" button. The iPod Touch should reboot, and iTunes will notice the iPod Touch in recovery mode.
  14. Return to the above section and follow those steps to restore your iPod Touch.

Sep 25, 2009 | Apple iPod touch

2 Answers

My ipod touch is locked and i forgot the passcode and its disabled and i cant link it up to itunes unless i unlock it which i cant


Updating and Restoring iPod touch Software You can use iTunes to update or reinstall iPod touch software, restore default settings, and delete all data on iPod touch. ââ If you update, the iPod touch software is updated but your downloaded applications, settings, and songs are not affected. ââ If you restore, the latest version of iPod touch software is reinstalled, default settings are restored, and data stored on iPod touch is deleted, including downloaded applications, songs, videos, contacts, photos, calendar information, and any other data. In iTunes 7.7, you can also restore from a backup without deleting data stored on iPod touch. Note: Deleted data is no longer accessible via the iPod touch user interface, but is not permanently erased from your iPod touch until it is overwritten by new data. For information about permanently erasing all content and settings, see “Resetting iPod touch” on page 94. Update or restore iPod touch: 1 Make sure you have an Internet connection and have installed the latest version of iTunes from www.apple.com/itunes. 2 Connect iPod touch to your computer. 3 Select iPod touch in the iTunes sidebar and click the Summary tab. 4 Click “Check for Update.” iTunes tells you if there’s a newer version of the iPod touch software available. 5 Click Update to install the latest version of the software. Or click Restore to restore. Follow the onscreen instructions to complete the restore process.

May 07, 2009 | Apple iPod touch

2 Answers

Ipod is stuck in recovery mode


Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.

Apr 26, 2009 | Apple iPod touch Second Gen (8 GB,...

1 Answer

Less Memory than my Ipod is Supposed to Have


You should start by restoring the iPod Nano and iPod touch using iTunes. Below is a step by step for both. This should resolve sync and capacity issues. If for some reason you have any further issues with these iPod's or this particular issue, please do let me know. I am eager to be of assistance :)

--------------------------------------------------- Last Modified: February 16, 2009 Article: HT1414 Old Article: 305744 Using the Restore function for your iPod touch is part of standard troubleshooting procedure. Restoring your device will erase all data from your iPod touch, including songs, videos, contacts, photos, calendar information, and any other data. All iPod touch settings are restored to their factory condition.
Whenever you restore your iPod touch, Apple highly recommends that you perform a sync prior to restoring in order to back up any changes since your last sync. If you have movie rentals on the device, see this document before restoring.
Use the following steps to restore your iPod touch:
Make sure you have the latest version of iTunes installed and running before attempting to update. Connect your iPod touch to your computer. Select your iPod touch when it appears in iTunes under Devices. Select the Summary tab. Select the Restore option. When prompted to back up your iPod touch's settings before restoring, select the Back Up option. If have just backed up the device, it is not necessary to create another.
Select the Restore option when iTunes prompts you (As long as you've backed up your device, you should not have to worry about restoring your iPod touch).
Once the restore process has completed the iPod touch restarts and displays the Apple logo while starting up

------------------------------------------------
How to restore iPod with click wheel (ARTICLE NUMBER HT1339)
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.

After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.

Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.

The 4 possible restore options are: Restore Option

1: Restore - Restores with same iPod Software version already on iPod. Restore Option

2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available. Restore Option

3: Use Newest Version - Restores with the latest iPod Software available. Restore Option

4: Restore and Update - Restores with the latest iPod Software available.

If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.

A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.

When this stage is completed, iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).


Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).

During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Apr 22, 2009 | Apple iPod touch

1 Answer

Restore screen?


well since ur ipod is complety screwed up.. you shoudl go to ituns and click "restore" which brings ur ipod touch to its original form. Then try updating it again

Dec 28, 2008 | Apple iPod touch

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