Question about Acer Aspire 5315 Notebook

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Apire 5100 I am unable to use any keys.the mouse will not move .everything appears to be frozen.

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  • howies_wowie Dec 16, 2007

    I plugged in a USB external hard drive to do a back up. The laptop started to read the usb, said my new hardware is installed and ready for use, and then gave me a malfunction message. Everthing Froze. I shut the system down, and then rebooted.. nothing but black screen. I shut it down again, and an hour later, restarted.. I got to my desktop screen but the keyboard and mouse are totally frozen.. No action whatsoever.. The external HD is not the problem because I've used it on my other computers with no issues whatsoever.. Acer, as usual, is no help whatsoever. Anyone have any ideas?

  • adfag May 11, 2008

    keyboard and mouse are frozen.

  • Anonymous Jun 13, 2008

    i had

  • Anonymous Jun 30, 2008


  • Anonymous Jul 16, 2008

    drivers for acer aspire 4710

  • mjherba Aug 08, 2008

    I have an Acer Aspire 3610 laptop given to me for work use but when I turned it on, nothing happens when I try to use either the keyboard or touchpad. The pointer icon shows up but doesn't move. I tried plugging in a wireless mouse and same thing .... nothing. I have power but b/c the pointer icon seems to be 'stuck', I can get past the log in screen.

  • bikrtrsh Oct 07, 2008

    Same problem as listed, keyboard and touch pad are frozen at the desktop, except when booting up and getting all the options for safe mode, keyboard allows you to actually make a choice, then it dies at desktop again. External keyboards and mice work just fine...

  • Anonymous Dec 27, 2008

    same thing here aspire 5100

  • Anonymous Feb 03, 2009

    mouse pad stops working on my acer aspire 5720. i plug in a usb mouse or i just reboot.

  • overdrft May 11, 2010



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Posted on Jul 19, 2010

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Something that acer really doesn't elaborate on is the FN+F7 Key combination....... if you press that combo, it will disable the built in mouse. Mine does not kill the keyboard however, but it might be worth a shot if you're having issues. I accidentally hit that combination one time and ended up cold-booting to try and get my mouse back, which it still wouldn't work until I noticed the FN+F7 thing. Hold the FN key then hit F7 and atleast the mouse should work. Just a thought...... Also, you might try reseating the keyboard connector. To remove the keyboard, there are three spring loaded tabs across the top between the housing and keyboard. I just use a thin knife blade to trip the tabs and then you can easily raise the top of the keyboard and the bottom just slides out of the main body. The connector is a ZIF (zero insertion force), you'll have to flip up a small tab which releases the ribbon cable. Sometimes just reseating cables can solve some really flaky problems. Make sure you get the cable all the way inserted before you flip the locking tab back down to hold the cable in place.

No guarantees here, but just some things I've seen over the years that are easily rectified. Questions can be directed to me via

Peace and prosperity.........

Posted on May 01, 2009

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Disonnect the battery, it worked for me

Posted on Mar 01, 2009

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Well, that might explain the touch pad, but since the keyboard does work during boot up and when choosing safe mode options, a keyboard short ciruit seems highly unlikely. Since several people here are having the same issues with these laptops perhaps it's the operating system itself..?

Is everyone who is having this problem only experiancing it with Vista, or is anyone running on XP seeing this as well? If removing Vista and replacing it with XP fixes the problem, I wouldn't think twice about doing it. Comments from people who have these models of Acer laptops running on XP would be much appreciated as well...

Posted on Oct 15, 2008

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My mouse pad is not working.It all happened suddenly.Whats the solution???? Only USB mouse is working....

Posted on Oct 14, 2008

Maybe you could try restoring your computer to an eailier time ive had this problem once with the mouse and it only works with the charger without the charger it goes all malfunction so try and see what happens with the charger in and plus try restoring your laptop to an ealier date that might fix it. If it doesn't take it into a shop for them to check out

Posted on Aug 05, 2008

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The NAV-PAD on my Thinkpad T43 suddenly stopped working: I can 'Right-Click' but the normal Left Click would not do anything: I'm only subjected to using an external Mouse for ALL activities...

Any help to fix is much appreciated!

Posted on Jul 31, 2008

Buy new one my friend!

Posted on Feb 26, 2008

I have the same problem. The keyboard and the mouse not respponding. Conected USB keyboard and mouse and nothing happens. Tried to recover system, and nothing.

Posted on Dec 15, 2007

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Touch pad problem or keyboard short circuit

Posted on Nov 07, 2007

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1 Answer

Can not get my mouse on my laptop to unfreeze?

Depends if you are talking about the touchpad or a mouse you added. If it's the touchpad, you might have pressed the button to deactivate it. It is either near the touchpad itself or on one of the F? keys and you need to press a combination of the Fn key and the F? key with the touchpad icon. If it's a wireless mouse, check your batteries, check the on/off switch under the mouse. Try unplugging the receiver and plugging it into another usb port. Try somebody elses mouse also. If it really doesn't move at all, your laptop might be frozen, you can check this by pressing the windows key on your keyboard and if the start menu appears, it'S not frozen and you need to check your mouse or have your laptop serviced.

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Try restarting your computer by pushing the windows button on the bottom of the keyboard on the left side, generally next to the ALT button. use your arrow keys to move over to the shut down button, select restart and restart your computer. Or you can shut down and then push the power button to start up your computer. This should help reset your laptop and unfreeze your mouse.

If this does not work, go to the control panel, again using the windows button and the arrow keys. select mouse, then go thru the tabs on the window to make sure that your mouse pad is selected to control your mouse.

If you found this information helpful, please remember to leave positive feedback.

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