Question about Rival SCE500 5-Quart Slow Cooker

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Rival sce500 5qt. slow cooker. the stneware cracked acrossed the bottom. were can I get a new crock. I can find replacements for alot of others but not this one.

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Re: Rival sce500 5qt. slow cooker. the stneware cracked...

I have same problem with mine. Very disappointed in the customer service that I received form rival.

Posted on Jul 14, 2008

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Re: Rival sce500 5qt. slow cooker. the stneware cracked...
Re: Rival sce500 5qt. slow cooker. the stneware cracked...

My friend had the same problem and she called this number 1-888-777-0773 to report it and request a replacement and they were able to help. She did ask however why this has not been recalled and he said it is because she was the first one to report this problem.

Posted on Jan 17, 2008

Re: Rival sce500 5qt. slow cooker. the stneware cracked...

I have the same crock pot with the same problem. I love the size and shape of this crock pot, but cannot find a replacement crock. Seems as though everyone has had this problem. Too bad. It was a perfect fit for our family size. I wonder why this one has not been recalled?

Posted on Jan 05, 2008

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Re: Rival sce500 5qt. slow cooker. the stneware cracked...

I saw crocks like that sold at Wal-Mart within the last year. I have a black and stainless SCE500 and the handle broke on my lid. I called rival customer service, and they are no longer manufacturing that model, so, there may be models similar to that at various stores like Walmart. I purchased mine at Target about 2 1/2 years ago.
If the stoneware is cracked across the bottom of course it must be tossed. Calling Rival directly may help, they may offer a product at a discount
Good luck

Posted on Dec 26, 2007

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Stoneware slow cooker

I have looked everywhere and can't find a specific replacement for your crock.

The only recommendation I have at this point is to contact Rival. They have a customer service email that you can send them a message through their Help menu.

I sent them a message asking about a replacement for your crock specifically but they wanted more information than I had to give them (something about a number on the bottom of the crock pot).

Give that a try and perhaps they can get you a replacement?

Good luck...

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