Question about Rival SCE500 5-Quart Slow Cooker

5 Answers

Rival sce500 5qt. slow cooker. the stneware cracked acrossed the bottom. were can I get a new crock. I can find replacements for alot of others but not this one.

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  • Anonymous Dec 03, 2007

    The green crock cracked across bottom after only a few uses and leaked. Where do i find crock only and how to avoid this happening again. I do not place frozen foods in crock.

  • Kscott1234 Jan 07, 2008

    I have the same model, and the same problem. The stoneware liner cracked across the bottom after only several uses.

  • Anonymous Mar 10, 2008

    I own this same "green" Rival Slow Cooker SCE500 model, and while it is certainly an attractive piece, the stoneware liner has cracked across the bottom and now leaks! I have only used this crock-pot only a few times since purchasing it a couple of years ago, so it is essentially brand new! Is there a replacement stoneware liner available?!? I have searched on-line to no avail.

    S. Burke

  • maryu Apr 22, 2008

    My stone wear liner also crack along the bottom after my first use. I s there a replacement available any where?

  • Anonymous Dec 08, 2008

    Same problem, after aprox 10 uses the green crock cracked across the bottom and leaks. This is a product defect.....

  • Anonymous Feb 20, 2009

    I have the same problem. Cracked across the bottom on first use.

  • springs6 May 06, 2009

    I have the same crock pot...it cracked right across the bottom, and after a few more uses, it now leaks.

  • Sabrina Caulfield
    Sabrina Caulfield Sep 27, 2017

    i have the same problem were i can find the lid of this crock pot?

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5 Answers

I have same problem with mine. Very disappointed in the customer service that I received form rival.

Posted on Jul 14, 2008

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My friend had the same problem and she called this number 1-888-777-0773 to report it and request a replacement and they were able to help. She did ask however why this has not been recalled and he said it is because she was the first one to report this problem.

Posted on Jan 17, 2008

I have the same crock pot with the same problem. I love the size and shape of this crock pot, but cannot find a replacement crock. Seems as though everyone has had this problem. Too bad. It was a perfect fit for our family size. I wonder why this one has not been recalled?

Posted on Jan 05, 2008

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I saw crocks like that sold at Wal-Mart within the last year. I have a black and stainless SCE500 and the handle broke on my lid. I called rival customer service, and they are no longer manufacturing that model, so, there may be models similar to that at various stores like Walmart. I purchased mine at Target about 2 1/2 years ago.
If the stoneware is cracked across the bottom of course it must be tossed. Calling Rival directly may help, they may offer a product at a discount
Good luck

Posted on Dec 26, 2007

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Stoneware slow cooker


I have looked everywhere and can't find a specific replacement for your crock.

The only recommendation I have at this point is to contact Rival. They have a customer service email that you can send them a message through their Help menu.
http://www.rivalproducts.com/help.aspx?helpNav=3

I sent them a message asking about a replacement for your crock specifically but they wanted more information than I had to give them (something about a number on the bottom of the crock pot).

Give that a try and perhaps they can get you a replacement?

Good luck...

Feb 11, 2008 | Crock Pots & Slow Cookers

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