Question about HP Office Equipment & Supplies
I am getting unprinted lines of about 5 mm tickness which repeats itself, I drew a full page square shaded cyan to get the lines clearly marked, the distance between the lines is not constant, 20 mm between first and second, 2nd and 3rd about 25 mm, 3rd and 4th about 30 mm andsame sequence repeats again. I have changed several carttridge but the problem still remains the same. The problem does not occur with other colours.
Could not find any solution in the repetitive defects chart. I have also changed the ETB.
Any suggestions will me most appreciated.
In the Maintenance Menu, press Nozzle Check, do Head Cleaning and press Head Alignment and follow the instructions.
Posted on Apr 17, 2017
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Posted on Jan 02, 2017
Sounds like it's a transfer belt and not a drum you are refering too. Each toner cartridge mose likely has a drum built into it. If the lines are only in one color it may be that toner that is bad. But most likely it's the transfer belt, often called an ITU (Image Transfer Unit) or ETB (Electrostatic Transfer Belt). They sometimes get contaminated with dust, oils from fingers, etc... and can't be cleaned, would need to be replaced.
Posted on Jan 10, 2008
Try running a cleaning sheet through the printer. Remove the drum and check you waste toner (if that is built-in to your drum then skip this). If that gets full, then some of the bad toner can spill out creating lines/smuges. I would also use compressed air to blow out the inside of the printer where the toner/drum goes. That will help remove anything that is left behind after a replacement.
Also, check the settings in the print server for anything that will clean the printer/correct horizontal lines.
Posted on Mar 16, 2009
yes you have to catch printer making the line and then as a page is being printed you need to open door to stop paper after green cylinder(drum) as it is entering fuser, then you need to remove paper from printer without pulling through the fuser, if you see the line then rub your finger across line up and down page, if it smears at all then its the cartridge if not then the fuser
Posted on Apr 27, 2009
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