Question about Arris SURFboard SB5120 Modem

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I just bought a laptop and im trying to conect to the internet with a sb512 modem that is conected to my computer. is this possible or what do i need to do. Please help

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You need to plug the ethernet cord from the calb emodem into your laptop unless you have a wireless router- once you have done this you will need to unplgu the power cord from the cable modem and plug it right back in.

Posted on May 28, 2009

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1 Answer

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do you have an internal wireless adapter? Is the switch switched to on? Are you close enough to the wireless router. Do you have the right security code selected for connection to router? I would try resetting router and modem if the above is not the problem.

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Unfortnatley the only way of connecting to the internet with that model would be to use the 56k modem. Since it is an older model it does not have your standard ethernet or wireless internet ports.

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hi. sir.
go to the internet option>
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see whether the modem is enabled first. thank u. sir


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3 Answers

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In order to troubleshoot this problem, I need the following information:

Are you using a router?
What OS do you have?
Does your modem have a steady "online" light?
What IP address is coming up in ipconfig?

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