Question about HP C6280 All-in-One Printer

2 Answers

Ink system failure

We just put in new cartridges (all 6) now it keeps saying ink system failure, Error 0xc18a0305. Then it tells you to turn it off and back on, but it does the same...

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  • Master
  • 433 Answers

Try unplugging it then plug it back in and then holding down OK, Cancel, Black and Color buttons while turning it off, turned it back on, it turned itself off and turned it back on again, it started off doing the calibration and it took about 5 minutes, when it is finished you will have working printer again.
Now, if this method doesn't work, let us know and we'll be back on it for you.

Posted on May 17, 2009

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  • Master
  • 483 Answers

Hi,

Try following this conversation with H.P;

Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: ok
CustomerName: screen says "support" R0631M
Christina: Fine.
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
CustomerName: yup
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
CustomerName: ok
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
CustomerName: ok
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
CustomerName: done
Christina: Fine.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
CustomerName: done
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Good.
Christina: Is the error message still being displayed on the printer?
CustomerName: nope
Christina: Good.
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
Thanks

Fame !

Posted on May 17, 2009

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1 Answer

Ink system failure, everything was fine, i put new ink in just like i have many times before and now it won't print anything, it keeps telling me ink system failure on the monitor


This error usually means you are at the end of the life on the printhead or the printhead assembly has a defect causing it to stop working. You can try removing all of the cartridges with the machine on. once they have all been removed unplug the power cord from the socket (be sure printer is still on!) wait about 30sec-1min. then plug back in. the display will Read out of ink install and an icon for each missing color. Reinstall all cartridges and close cover. it will take a minute or 2 for it to cycle and prime the ink. The display should read ink Sysytem Failure, power down machine. Press Power button to shut down, leave for another 30sec. and then turn back on. If the error displays again you will have to contact HP for in warranty service or replacement options. Note: if you are out of Warranty it is a good idea to shop for a new printer via Costco, Walmart, or an Office Supply Store, it will save you $$$
(a friend had this issue and they were going to sell her a new printer for $30 more than staples plus shipping!)

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INK SYSTEM FAILURE Ink system has failed. Unable to copy, receive faxes or print. Refer to printer documentation. error: 0xc19a0013 Press OK This is the error in which I am receiving and I need to...


The Ink waste tank filters are usually change by a technician or the counter can be turned back. The ink waste tank is found at the base of the printer

Aug 08, 2008 | HP Photosmart 3210 Printer

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Empty cartridge warning


Most problem experienced with hp photosmart c6180 is the yellow catridge error. Try cleaning the contact surface of the catridge and the printer using moistened cotton buds..if error continues, you should clear the error that keeps on displaying.. here's how: press & hold "*" key...while holding, press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...press "1", "2" and "3" to display "Support"...press ">" right arrow button and release when "System Config Menu" appear....press "OK" and/or arrow key to display "Hardware Failure Status"...press "OK"....when "Hardware Failure Status:Clear" appeared, press "OK" to clear...press "OK" again to display "Hardware Failure Status Cleared. Press Cancel To Continue".....press "CANCEL" as many times to display "Welcome To Photosmart Express" or "Ink System Failure".....the last part is to turn off the printer and unplug at the back...wait for 30 sec, then plug and turn on the printer...if asked, press "OK" to continue and allow the "One Time Ink Initialization" to procede..After this try to print...

May 15, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Have a hp 3310 it says ink system failure error 0xc18a0106 it wont print,scan,copy and it does have enough ink. thank 4 ur help


Turn off the machine using the power button, unplug the power cord from the back of the machine, remove the ink cartridges, wait 2 min, plug the power cord back in, press the on button, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't clear the error then you may need to re-prime ink through the system to clear the error. There are good instructions for doing this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.

Feb 20, 2010 | HP Photosmart 3310 All-In-One InkJet...

1 Answer

C8180 Error Oxc18a0001


Hi there
Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.
Solution 2:

1. Press the On button to turn the printer off.
2. Unplug the power cord from the back of the printer.
3. Remove all the ink cartridges.
4. Wait two minutes.
5. Plug the power cord into the back of the printer.
6. Press the On button to turn the printer on.
7. Install the ink cartridges when prompted.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks



Oct 15, 2009 | HP Photosmart C8180 InkJet Printer

1 Answer

HP C6280 Error Oxc18a0305


Step one: Remove the cartridges
  1. Make sure that the product is turned on and then disconnect the USB cable from the back of the product.
  2. Open the product cover and remove the cartridges.
  3. Close the cover and wait for a message to insert the cartridges to appear on the control panel display.
  4. Disconnect the power cord from the back of the product.
  5. Disconnect the power cord from the wall outlet and wait for one minute.
Step two: Reinstall the cartridges
  1. Reconnect the power cord to the wall, reconnect the other end of the power cord to the product, and then turn on the product if it is not already on.
  2. Open the product cover and reinstall the cartridges.
  3. Close the cover and print a calibration page, if prompted.
  4. Print a self test report to make sure that the product can print.
  5. Reconnect the USB cable between the product and the computer.
  6. Try to print a document from an application on the computer.
This should work

Jun 16, 2009 | HP Photosmart C6280 Printer

1 Answer

Ink System Failure on a HP Photosmart C6280 All-in One


This is likely a cartridge problem except if the carriage is not moving at all. If you still have some of the used cartridges you can used them to trouble shoot by elimination ok. Or contact a nearby technician who has the cartriges to use them for trouble shooting. I strongly believe the one of the print carts is the culprit. Good luck

Jun 02, 2009 | HP Photosmart C6280 Printer

1 Answer

Printer failure


try this

Solution 1:

1. Press and hold "left arrow" key
2. Press the "setup" key and release both keys
3. Press and release the "OK" button
4. Press and release the right arrow button until the display says “System Configuration Menu”. 2. Press and release the “OK” button.
5. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
6. Press and release the “OK” button.
7. Display should say “Hardware failure status: Clear. Press OK to clear”.
8. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
10. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
11. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
12. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
13. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
14. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
15. If the error is still there, or reoccurs the printer is already defective.
Solution 2:

1. Press the On button to turn the printer off.
2. Unplug the power cord from the back of the printer.
3. Remove all the ink cartridges.
4. Wait two minutes.
5. Plug the power cord into the back of the printer.
6. Press the On button to turn the printer on.
7. Install the ink cartridges when prompted.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks



Jan 12, 2009 | HP Photosmart 8250 InkJet Printer

1 Answer

Ink Cartridge Error


on your cartridges there is a chip that detects if the ink is low. The chip on your yellow cartridge is bad. You should return the cartridge for a new one(if you still have your receipt) or visit a Cartridge World in your area and they can put a new chip on for you

Aug 12, 2008 | HP Photosmart C6180 All-In-One InkJet...

8 Answers

Ink system failure erorr 0xc18a0306


Although it did not work for me, HP offered this as a solution. If it does not work, HP indicate you have a hardware fault that can only be fixed by a service engineer repair.

1. Get the unit into the “Support Menu” by following the steps below :
A. - Press and hold the “left arrow” key.
B. - Press the “Setup” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release the “OK” button.
Display should say “Support” and display the FW rev (something like R0616R)
2. Press and release the right arrow button until the display says “System Configuration Menu”.
3. Press and release the “OK” button.
4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
5. Press and release the “OK” button.
6. Display should say “Hardware failure status: Clear. Press OK to clear”.
7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

Mar 24, 2008 | HP Photosmart C5180 All-In-One InkJet...

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