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Updating wmp won't install due to troubleshooting

I need to update my windows media player and everytime i download the newer verson it ends the installation and says that there's a problem with troubleshooting and i don't know how to fix it...

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  • punkgrle May 18, 2009

    uh... i have windows xp. acer aspire 3620 laptop. and i was trying to install windows media player 11

  • Randy Hough
    Randy Hough May 11, 2010

    What operating system and what version of media player?

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  • 1,148 Answers

Make sure your downloading the correct version for ur windows

Posted on May 17, 2009

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1 Answer

Everytime i click on my windows media player a window comes up showing me it's trying to connect and states that windows media player is not working.


The best option here is to reinstall the latest version of windows Media player. link below. Simply download and reinstall the latest version this will overwrite anything already there and restore your WMP to full functionality.


http://windows.microsoft.com/en-NZ/windows/products/windows-media-player


Also make sure you have all Service packs installed and all updates are done too.

Also ensure you have MS .net too..

Dec 21, 2010 | Computers & Internet

1 Answer

How to download microsoft windows media player?


You can install the Microsoft Windows Media Player(WMP) using the Microsoft Updates.

If you want to download the standalone WMP ie versions (WMP7,8.910,11), you can get it from the Microsoft download site or some freeware download sites too. It will depend on which versions of WMP you need and what operating system you are using.

Hope it helps.

Nov 05, 2010 | Microsoft Windows Media Player

1 Answer

Windows Media Player has stopped working


Dermot Hi.Im Bj. You may have to go in and uninstall media player and re-insatll try this should work..Bj

May 17, 2009 | Microsoft Windows Media Player

3 Answers

Zen Touch mp3 player isn't able to play tracks in windows media player 11


im not sure but i think you have to create the playlist first then transfer to mp3

Feb 20, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Zen Sleek not recognized by firmware: not connected msg


Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

good luck
please mark the post with a fixya



Feb 19, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Windows media player can't play .wmv files


  • Firstly a UPS is an abbreviation for Uninterrupted Power Supply - meaning emergency backup power in the event of a mains power failure. This is not a type of PC.
  • Secondly - Windows media player does not support every type of movie format, as Microsoft Update it from time to time, some formats will still not be supported, these are known as codecs.
  • Thirdly, codecs to support your particular format can usually be downloaded and added to Windows Media Player, however i can not think of any reason .wmv files are not supported by Windows Media Player.

You could try re-downloading the latest version of Windows Media Player from one of the links provided below.
WMP 11 will support the latest codecs, but if for some reason you find yourself needing the older version, use WMP 10.

You will most likely have to remove your current version of WMP, and you can do this by using Windows Add/Remove programs.
  1. Click on the Start menu button ( bottom left corner of your screen. )
  2. Click on Control Panel.
  3. Click on Add or Remove Programs.
  4. Click on Windows Media Player in the list.
  5. Click Remove ( right hand side of the listing )

Microsoft WMP 11 is available by clicking on this link:
http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

Microsoft WMP 10 is available by clicking on this link:
http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx

WMV 11 is available by clicking on this link:
http://filehippo.com/download_windows_media_player/

Feb 05, 2008 | Computers & Internet

1 Answer

Creative Nomad Jukebox Zen Extra firmware problems on Windows Vista


Find an XP computer with WIndows Media 10 only nothing higher. If you can't find a computer like that uninstall any WMP newer than WMP 10 and then reinstall WMP 10. There is a bug in WMP 11 and its just best to avoid this until you have upgraded your firmaware to 2.x. If you don't have the newer firmware 2.x download it. Now click on the firmware  program then on your Zen Xtra select Load OS when prompt to connect the USB cable going to your computer. It should see your Zen now and should pop up that stupid window that you need to scroll at the bottom and click agree to get rid of then your Zen should reboot a few times don't touch it!! It will tell you when its done. If you can't get it to see your Zen try plugging and unplugging the USB cable. The best way is to do a fresh install of Window XP SP1 and install noting but WMP 10. You also can d/l the 1.x firmware then load it then load firmware 2.x then just agree with everything and it should work. I have upgraded and updated 6 of these Zen Xtras. Anyone that want a 120G Zen Xtra I am on Ebay: cheap-xbox-drives
I also can do upgrades to your existing Zen Xtras Players.  

Oct 10, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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