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My washing machine is Neptune. The front door is locked and water is inside with wet clothes.

The washer's door is locked and water is in there too. It happened during the working. how can I open the front door? My wahing machine is Maytag Neptune.

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If you have a Maytag Neptune MAH3000, MAH4000, MAH5500A or a 2000 stacker then your wax motor might be the issue. See www.neptunehelp.com for info on the faulty door latch wax motor and how to fix it.

If unplugging machine does not allow the door to open then remove the 4 philips screws on the soap dispenser bezel ( under lid) and remove it. There should be a colored plastic cord in there you can pull on to unlock the door, It is an emergency pull cord.

Posted on May 18, 2009

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The door should open when the mains is turned off. it has an electormechanical swich. turn off the mains and leave for 5 mins then try. hope this works

Posted on May 17, 2009

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Hi, my neptune washer will not spin clothes dry they come out sopping wet. can you help? thanks


if there is water standing in your washer your pump is clogged clear it out and will correct the problem ; if there is no water in the machine when you complete the cycle but the clothes are wet it did not spin more than likely your door switch is probably bad replace it

Aug 19, 2010 | Maytag Neptune MAH5500B Front Load Washer

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Is your door lock light on when machine is in use? I am having the same issue as you and I believe it is because my door is not locking during use.

Apr 17, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune door lock stuck!!!


Try these steps:

1.) Take the washer outside. 2.) Loosen the two screws on the back panel and remove the back panel. The pump sits on the left-side of the opening. There's a black water hose with a metal clamp; 3.) squeeze the metal clamp with your fingers until it's loose enough to slide away from the pump. 4.) Separate the hose from pump and the trapped water will pour out and the door will then open; and 5.) clear any blockage from the drain hose and the pump.

Jul 01, 2009 | Maytag MAH6700AWW Neptune Front-Load...

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check to make sure the door is locking when it should. If the door isn't locking or sensing that its locked the washer will not go into high speed spin.

Mar 31, 2009 | Maytag Neptune MLG2000A Front Load Stacked...

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Sounds like the door lock unit isn't locking and may be bad. It is also a possiblity but not likely that there could be a problem with the computer board but start with the door lock unit first

Dec 29, 2008 | Maytag Neptune Washer

1 Answer

Maytag Neptune - door locked, clothes inside, lights are on, no reaction to unplugging and replugging. Help! My work clothes are in there! Thanks a lot.


The manual says that you should push the on/off button to turn off the machin. Wait for 2 minutes for the door to unlock. Then open the washer door.

Audioguy4

Sep 29, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

No Spin Cycle


Your machine won't go into spin cycle most probably because it awaits for pump to start extracting water out of the basket. If the "Door Locked" light is on th an it means that either filter, pump or drain hose are clogged (unless pump burned). Turn off machine, unplug the machine, clean the filter, check for foreign objects inside filter and pump housing and finally check/unclog the drain hose.

Apr 23, 2008 | Maytag Neptune MLG2000A Front Load Stacked...

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