Question about Hitachi 60V500 60" Rear Projection HDTV-Ready Television
About 2 months ago I replaced my lamp. Just recently I noticed that in the center portion of the screen the light is yellow. It makes whites look yellowed, skin tones are off, blue sky is yellowed etc... A narrow strip along the top, sides and bottom of the screen seems to be ok. I attempted many adjustments to the video settings but they were all to no avail.
You have a defective light engine and no matter what you personally do to the TV, it will not correct the problem. Hitachi is aware of this and you will need to call their customer relations department (not their customer service). Their Customer Relations Department # is 800-654-7013. When you first call them and tell them that you have a bad light engine,they will act like they've never heard of it but they will give you names of certified techs in your area. Once the tech comes out and confirms the problem, call Hitachi back, at the number I've listed above, and all of the sudden, they will know about the problem...imagine that! The will call and confirm the problem with the dealer and will ship a brand new light engine to the dealer to come out and install.
Here's the kicker...there's always a kicker. Hitachi will cover the part ($1500) but will ask you to cover the install. Our install cost us $400. This was worth it to us being that we paid $3600 for this TV 3 years ago and it's been a great TV up until we had the light engine issue. Once this part was replaced, the TV looks brand new. Again, everyone I've communicated with online has had the same or a very similar problema and have messed around with the TV on their own or bought a new bulb. This will not fix the problem. It is the light engine that will have to be replaced and Hitachi has been good about not giving to much of a hassle over it IF you have a certified tech come out and confirm it! Good Luck!
Posted on Nov 25, 2007
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