Question about Zebra Stripe S600 Thermal Label Printer

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  • zebrabites Jan 17, 2008

    OK, I have the manual. I am not finding anything in there that is fixing this problem. The used ribbon return is not turning. I have reset everything there is to reset. I have a couple of S600 printers with this problem. Any help would be appreciated.

  • mikedlong Mar 26, 2008

    I tested the take up motor on my Stripe Printer. It works. Took a 6volt batter and two allagator clips, removed the pc board that is held together by three screws, removed the leads that plug into the PC Board from the motor then attached my alagator clips. The motor works.

    So this means it's not the motor but has to either be a sensor, the PC board, or the processor itself. Testing the PC board by running a continuity test with a multi meter. The other two I don't think I can test, maybe the sensor...



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I work with Zebra printers daily and I have found several ways to enable a stuborn ribbon motor. The S300 is the hardest to turn on but unless the belt has broken or come off it can be done. The S400 and S600 are much easier, below are a couple step that work for me.

Enabling/Disabling the Ribbon motor

Turn off the printer.
Disabling the motor – Press the FEED, CANCEL and MODE buttons while turning the printer on. Continue to hold the buttons until the lower two lights go out.
Enabling the motor – Open the printhead and retract the ribbon completely onto the supply spool. Leave the printhead open. Press the PAUSE, FEED and CANCEL buttons while turning the printer on. Continue to hold the buttons until the lower two lights go out. When the printhead light begins to blink, reinstall the ribbon and close the printhead.
The printer may or may not print out a ribbon sensor profile, this is normal. Cycle the power and you should be good to go.

Posted on Mar 30, 2008

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I have the same problem when the belt of the labels motor was broken,

and then, I proceed like that,

I print a label with the printer configuration

(turn off the printer - press cancel, and turn on the printer, when the printer print the configuration, see on part print method if it's on THERMAL - TRANS, if not, proceed like this:

put printer off
Open the print head, and take off the ribon
leave the print head open
press the pause, feed and cancel buttons and turn on the printer
continue holding buttons, until the lower two lights go off. and when the print light blinks, reinstall the ribbon
and close the print head.
wait a moment (the printer sometimes print a status page!)
and now, press four times the mode button.

wait a moment,

turn off printer
then turn on

And now..................... the printer is OK

And if you can see the configuration parameters, make again the first step (turn off printer - press cancel - turn on the printer and wait,,, then the printer prints a label with the configuration)

any question... ask


Posted on Mar 05, 2009

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Try defaulting it.

then run manual calibration. i see this happen all the time for my customers.

Posted on Jan 31, 2009

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Make sure printer is set for thermal-transfer and not direct thermal. Printout a configuration page, it will tell you how the printer is set.

Posted on Dec 19, 2008

Make sure the labels are routed correctly. If the vision system does not see the labels, the take-up roller will not spin. In your case, maybe the vision system is not working.

Posted on Aug 27, 2008

Buy a new one

Posted on Jul 15, 2008

Reset the ribbon sensor - its in the manual

Posted on Nov 12, 2007

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Here is the manual, hope it helps:

Posted on Oct 31, 2007

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Thanks for Solution 2 and 3... These do not work. After trying 2 and 3 (and I read the instructions from start to finish) it did not re-engage the motor.

So, I went in and took it apart to verify functionality. The motor works because it will spin when a voltage is applied across the terminals of the motor.

I reinstalled the PC board and the motor but I decided to test the voltage across the PINs where the motor connects to the PC Board. Interesting thing is when you expect the motor to take up the Ribbon there is a 24 volt charge across the PINs.

I reinstalled the motor and when that part came up in the test (where verifiable voltage is moving across the power PINs for the motor) it does not turn.

So I know the motor will turn with a 6volt voltage. I know that the PC Board is passing a 24 volt current to the motor. But when the two are married nothing happens.

I'm ready to turn this box into a door stop...

Posted on Apr 02, 2008

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