Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Need fax to receive only if it is actually a fax message.

Is there some way to set the HP officejet 7310 to receive faxes only if it is actually a fax? A call came in and fax noise came on as if it was trying to receive a fax.  We have DSL (broadband) & only one phone line.  Is the answering machine messing things up? . Auto Answer light has been on.


If we forward our telephone to our cell number that upsets a fax coming in.


 Lela and Glenn Jennison


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Re: Need fax to receive only if it is actually a fax...

Your answering machine or your dsl will mess things up.
Here is a troubleshooting guide fom HP

Posted on Nov 11, 2007

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How to set up fax number on my 7310 all-in-one.

According to the HP manual for this unit:

1. Verify that your HP all-in-one is set to answer fax calls automatically. (Press the Auto Answer button so the light is on.)
2. Press Setup.
3. Press 5, and then press 1.This displays the Advanced Fax Setup menu and then selects Answer Ring Pattern.
4. Press the down arrow key to highlight an option, and then press OK. When the phone rings with the ring pattern assigned to your fax phone line, the HP all-in-one answers the call and receives the fax.

You can download the manual from HP here if you've misplaced yours and need more setup information.

Apr 03, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Unable to send or receive fax over vonage/dsl

I also have vonage and this fax macine - the incoming fax was going to vonage answering machine.

I went to setup (that little button above and to the right of the OK button to "basic fax setup" and changed my rings to answer from 5 to 2. This will work for me, because I only set it to auto answer when I know a fax is inbound - you might want to adjust so you can aswwer a call if you do not have a dedicated fax line.

Good luck

Dec 05, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer


First I need to gather some information from you before I could give any solution.

1. Do you have a dedicated phone line for the fax?
2. If there is one phone line, does it has a voicemail or Answering Machine?
3. Is there any error message or code?

May 22, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Fax - Using Vonage

Press Setup on the All-in-One. Navigatet to Advanced Fax setup - Fax speed. Set the Fax speed to Slow. Also set the ECM (Error Correction Mode) to Off. Try sending FAX.

Dec 22, 2007 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Hp officejet 7310 fax problem

Just change below settings

Press setup on the all in one. Navigate to Advanced Fax Setup using arrow key. Set the FAX Speed to Slow and turn off the ECM (Error Correction Mode). Try sending fax. Please simply send a fax (single page black and white text) (1-888-473-2963 . Check for the result.

Dec 11, 2007 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

HP OfficeJect 7310 Uses 2 Pieces of Paper when Printing Fax

Sounds like the feed rollers need to be cleaned or replaced.

Dec 03, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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