Question about Creative Labs Zen Touch MP3 Player

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Firmware Problem Creative Zen Touch 40 GB

I have a used Creative Zen Touch 40GB that did work; somewhat. Didn't like the songs on it and deleted all by using the computer. The touch pad didn't seem to work very good; it was really hard to get it to scroll. I have another 40GB that needs a hard drive, but the touch pad works fine. So, what I did was, I took the hard drive from the one and put it in the other one with the good touch pad. Then I went and did a upgrade with the firmware version which I'm not sure if that would be the one that will work. I didn't want the 2.11.10 PlayForSure version. It got about 3/4 of the way threw and stopped and then showed Firmware Problem on the player. I went and unpluged the player and tried to shut it down, but it didn't want to turn off. I hooked it back up to the computer and it was not recogized by the computer. I uninstalled all Creative Zen Touch software from computer and I use WMP 10 only. Then ended up just taking the back off and unplugging the battery. If no one has the fix for this; would anybody have the EXACT steps for loading firmware on a new hard drive, once the hard drive was put in the player?

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Re: Firmware Problem Creative Zen Touch 40 GB

I'm trying to reload my players firmware from creative website, but promt says my player is not connected. Any ideas?

Posted on Feb 21, 2010

Re: Firmware Problem Creative Zen Touch 40 GB

This guy doesn't know shit; I don't have WMP 11 for one thing and puts a link to get a download that isn't even for this type of player. Get off the drugs dude. Next time read the problem; clearly think of what you're reading, then try to answer it; or don't bother at all.

Posted on Jan 07, 2008

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Re: Firmware Problem Creative Zen Touch 40 GB

· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location:
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

All else failes download the recovery tool from creatives website.

Posted on Jan 07, 2008

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Re: Firmware Problem Creative Zen Touch 40 GB

Go to the control panel select add hardware connect your ZEN Touch, scan your device will tell you to install software, asking you if you want to download from the net or from cd-rom I would select net, few steps and then re-install the firmware should work, it work for me, if it works a bubble should pop up in the lower right of your pc, talks about MPT, updated.

Posted on Nov 05, 2008

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SOURCE: zen cannot be turn on!!!

Mive did this. I left it in the computer for around 10 hours (the computer didnt seem to regonize it, but it still atttempted to charge) Then try and turn it on. It should work?

Posted on Jul 06, 2008

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Need a manual or instructions how to operate it

experimental status
ZEN mozaic player 2 GB
firmware 1.03
ZEN attached to USB 2.0
Windows XP SP2
Message "do not disconnect"
ZEN is not being recognized
Check ZEN memory setting
Memory ZEN is set to 0 in MENU>Etras>removable disk
Memory ZEN should be changed to maximum 1.5 GB
ZEN is recognized now
ZEN is ready to do the format command
ZEN can be written to for a maximum of 0.5 GB [internal memory !]
ALERT ! This 0.5 GB is the internal memory
The files written to the internal memory will be erased after
disconnecting !
access status
1) Get access to ZEN by setting disk memory to maximum
in MENU>Etras>removable disk
2) ZEN should be recognized now
format status
1) FORMAT the disk
After formatting !
SET BACK YOUR disk memory capacity to zero [ 0 ]
for fully recovering the disk capacity
files presence status
SET BACK YOUR disk memory capacity to zero [ 0 ]
- When set to zero you can use the full memory for
writing files to the player !
- When keeping the memory set to maximum you're using
the internal memory and written files are not saved
after disconnecting
updating + files presence status
1) download the firmware that is suited for your computer
Operating System and your type of player from "CREATIVE"
2) Connect player to USB 2.0
and update with the firmware-update
3) Wait until the update is fully completed
4) After the update disconnect the player
5) Connect to USB 2.0 again
6) Check for the presence of the STANDARD MAPS for Music,
Pictures and Video
7) Files can be written into the STANDARD MAPS
8) Written files should be present after disconnecting
9) Files ready for mobile playing on ZEN mozaic now
CREATIVE support site for fimware / software / userguide

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Creative Zen Touch has no firmware installed

then i would suggest you to reinstall the firmware of the player once.

this will clear the problem

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where ca i find a driver for a creative zen touch, one that realy works

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Ok this is what I have found.....Try to run the Recovery Mode here is a link to Creative Labs website that will walk you through it... Just look for Jukebox its on the can get the firmware from the same website under support and then just select the type of jukebox you have....that will be the second link...You will need to click on Zen and then look on the right side for Archived Products,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:,case=4794

Good Luck and let me know if this helped


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There is a small hole at the bottom on one side of the hub. Insert a paperclip or small screwdriver and this will hard reset your unit.


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and download the firmware for you version,.

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Dec 04, 2007 | Creative Labs Zen Touch MP3 Player

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Add/remove songs,/?St=588,E=0000000000295121928,K=9989,Sxi=13,Kb=ww_english_add,VARSET=ws:,Case=obj(6598)

Nov 21, 2007 | Creative Labs Zen Touch MP3 Player

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there might still be hope. If you downloaded firmware version 2.11.01 it will not be recognized by creative organizer; you will need to install plugins to make creative organizer recognize it again. Go to --> downloads and follow the links to download the plugins. There are 1 or 2 to download. Do you have windows media player 10? If so then the zen should be recognized in wmp 10 and you can download songs that way. If you have windows media player 11, you will need to roll back to windows media player 10 for it to be recognized. NOTE: if you don't use windows media player to sync songs, then just ignore everything I said about it.

Sep 16, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Froze in the middle of a song.

Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's). Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome. Thank you!

Mar 03, 2007 | Creative Labs Zen Touch MP3 Player

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