Question about Creative Labs Zen Touch MP3 Player

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Firmware Problem Creative Zen Touch 40 GB

I have a used Creative Zen Touch 40GB that did work; somewhat. Didn't like the songs on it and deleted all by using the computer. The touch pad didn't seem to work very good; it was really hard to get it to scroll. I have another 40GB that needs a hard drive, but the touch pad works fine. So, what I did was, I took the hard drive from the one and put it in the other one with the good touch pad. Then I went and did a upgrade with the firmware version 1.1.3.0 which I'm not sure if that would be the one that will work. I didn't want the 2.11.10 PlayForSure version. It got about 3/4 of the way threw and stopped and then showed Firmware Problem on the player. I went and unpluged the player and tried to shut it down, but it didn't want to turn off. I hooked it back up to the computer and it was not recogized by the computer. I uninstalled all Creative Zen Touch software from computer and I use WMP 10 only. Then ended up just taking the back off and unplugging the battery. If no one has the fix for this; would anybody have the EXACT steps for loading firmware on a new hard drive, once the hard drive was put in the player?

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I'm trying to reload my players firmware from creative website, but promt says my player is not connected. Any ideas?

Posted on Feb 21, 2010

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This guy doesn't know shit; I don't have WMP 11 for one thing and puts a link to get a download that isn't even for this type of player. Get off the drugs dude. Next time read the problem; clearly think of what you're reading, then try to answer it; or don't bother at all.

Posted on Jan 07, 2008

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· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location:
http://us.creative.com/support/downl...ame=Windows+XP
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

All else failes download the recovery tool from creatives website.

Posted on Jan 07, 2008

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Go to the control panel select add hardware connect your ZEN Touch, scan your device will tell you to install software, asking you if you want to download from the net or from cd-rom I would select net, few steps and then re-install the firmware should work, it work for me, if it works a bubble should pop up in the lower right of your pc, talks about MPT, updated.

Posted on Nov 05, 2008

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Posted on Jan 02, 2017

SOURCE: zen cannot be turn on!!!

Mive did this. I left it in the computer for around 10 hours (the computer didnt seem to regonize it, but it still atttempted to charge) Then try and turn it on. It should work?

Posted on Jul 06, 2008

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My mp3 player stays on all the time and i cant turn it off


  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site: http://support.creative.com/downloads/download.aspx?nDownloadId=100120
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
  4. Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.

Sep 24, 2009 | Creative Labs Zen Touch MP3 Player

6 Answers

Creative Zen Touch has no firmware installed


then i would suggest you to reinstall the firmware of the player once.

this will clear the problem

Aug 18, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen Mosiac won't let me delete songs..can't find songs


BRAKE THE SH!t I HAVE THE SMAE ******* PROBLEM I THREW THE **** IN THE HIGH WAY THE GOT IT AFTER RAN OVER AT LEAST 79 TIMES I PUT IT ON FIRE AND THEN PUT MY WATER FROM MY WATER BOTTLE ON IT AND THEN I BUYED A I POD TOUCH x] am only 13 :)

Dec 31, 2008 | Creative Labs Creative Technology Zen MP3...

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Refusal to shut down!


reload with the current firmware
http://us.creative.com/support/downloads/

Dec 04, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Add/remove songs


http://193.95.171.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=588,E=0000000000295121928,K=9989,Sxi=13,Kb=ww_english_add,VARSET=ws:http://www.europe.creative.com/,Case=obj(6598)

Nov 21, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen touch 20gb


You will need to format your mp3 player, either using the software that was provided when you brought it or using thy simple processudre through my computer.

If you don't know how to do is using the software do it the other way.

Follow these steps. Click "start" - "My Computer" - look for you mp3 player usually called "Removable Disk" right-click on it and click on "Format".

Allow your Mp3 player to format and upload songs on it again and see if the problems been fixed.

Good luck. Hope my solution was helpful. 

Oct 10, 2007 | Creative Labs Zen Touch MP3 Player

5 Answers

Confused!!!!


there might still be hope. If you downloaded firmware version 2.11.01 it will not be recognized by creative organizer; you will need to install plugins to make creative organizer recognize it again. Go to www.creative.com/support --> downloads and follow the links to download the plugins. There are 1 or 2 to download. Do you have windows media player 10? If so then the zen should be recognized in wmp 10 and you can download songs that way. If you have windows media player 11, you will need to roll back to windows media player 10 for it to be recognized. NOTE: if you don't use windows media player to sync songs, then just ignore everything I said about it.

Sep 16, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Froze in the middle of a song.


Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's). Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome. Thank you!

Mar 03, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative Zen Touch Controls


try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

Feb 16, 2007 | Creative Labs Zen Touch MP3 Player

4 Answers

Touchpad Issues


Yeah i've come across with one of like this before I replaced the touch pad and all ok.

Aug 07, 2006 | Creative Labs Zen Touch MP3 Player

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